Analyst - Service Desk

Job Description

Here at SoftwareOne, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box - and we can’t wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here. We want our people to be their true authentic selves at all times, because that’s when real creativity happens. At SoftwareOne, we believe that our people are our greatest asset. We offer: A flexible work environment that encourages creativity and innovation. Opportunities for professional growth and development. An inclusive team culture where your ideas are valued and your contributions make a difference. Join Our Team as a Specialist - Service Desk! We are looking for skilled and motivated IT professional with a passion for providing exceptional support to customers who can thrive in a dynamic and fast-paced environment. Role Description: Candidate will act as Single Point of Contact (SPOC) as a team for the end users for all IT-Service Desk related topics. This includes IT-Infrastructure and Business Applications, e.g., Navision, MS CRM/Dynamic 365, SharePoint, SharePoint Online, Sales Tool, ServiceNow. Key Responsibilities Register and resolve all IT related 1st level/2nd level incidents and requests. NOC Monitoring. Windows Imaging/Reimaging Task (Intune/MEM). User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, MS Teams, OneDrive, O365, and other Business Accounts, etc. Collection and documentation of best-practice/processes and other technical processes. Escalation of unresolved or out of team scope tickets to the next level support. Ensuring end user satisfaction by providing best in-class customer services. Skillset: Should have a minimum of 3 years of proven experience in 1st & 2nd level support. Very good communication skills and command of written and spoken English. Prompt in response to larger audience. Qualifications IT Service Desk Specialist must have a bachelor’s degree or a relevant technical Degree. Knowledge and working experience in any one of the following areas and certification will be an add-on: MS Navision Dynamics 365 SharePoint Online PSA OneDrive Cisco Meraki AWS or Azure basics MS Teams