Analyst - Practice Account Support

Responsibilities:

• Proficient in verbal and written communication
• Ability to work in night shifts
• Strong ability to work under pressure with dedication to maintaining data integrity
• Ability to research, analyze, and sort information as needed

• Troubleshoot issues to determine root cause, identify solutions, or escalate appropriately
• Follow instructions and communicate effectively when rectifying problems and providing feedback
• Investigate discrepancies, fill gaps in incomplete records, and resolve related issues
• Perform all assigned duties and meet project compliance requirements

Skills and Experience:

• 0-3 years of experience with excellent written, verbal, and interpersonal communication skills
• Ability to key, scan, and transcribe high volumes of data from various sources
• Review and validate data to ensure accuracy and completeness
• Strong understanding of accuracy and efficiency in managing large data volumes
• Proficient in Microsoft Office (Word, Outlook, Excel) with the ability to quickly learn other applications
• Experience in the US Healthcare domain will be an added advantage
• Excellent typing skills, supported by a speed test result
• Ability to thrive in a small team within a fast-paced, deadline-driven environment
• Ability to take ownership of tasks through resolution
• Ability to work with minimal supervision
• Strong problem-solving and time management skills
• Experience with data entry software and ticketing tools will be an added advantage.