Job
Description
You Lead the Way. We ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $1. 5T in spend. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. The Global Strategy & Capabilities (GS&C) team s mission is to deliver a best-in-class premium merchant experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers. The Global Policy & Standards (GPS) team within GS&C develops American Express Partner and Merchant Policy, Standards, and Programs to remain competitive, support new products & capabilities, improve data quality, and promote compliance. Reporting to Manager Global Policy, the Technical Writer for Policy is an exciting opportunity for a talented writer to drive a vision that continues to evolve our global policies and processes. Key responsibilities of the role will include: Utilize Microsoft Office tools, FrameMaker, and Adobe to manage day-to-day writing and publishing for new and updated policy and technical content, including: Document creation, maintenance, correcting errors, and generating PDFs Generating, formatting and updating: books, lists, tables, master-pages, reference-pages, indexes, text inserts, cross references, markers, variables, etc. Complete all required deliverables within prescribed timelines Ability to maintain high accuracy and thoroughness while executing tasks through a document s creation, maintenance, editing, and delivery Execute best practices for generating, formatting, and updating documents: books, lists, tables, master-pages, reference-page, cross-references, etc. Ability to balance and deliver to multiple projects within prescribed timelines Qualifications: Four + years of experience in technical writing (financial services industry experience preferred) Advanced experience in FrameMaker Proven experience with Adobe Experience Manager Guides, drafting content within the DITA XML framework, and creating/modifying systematic workflows. Strong organization and project management skills with the ability to manage multiple projects with competing timelines Proven flexibility and adaptability in both driving results and developing process strategies Strong written and oral communication skills Adaptability to work in a dynamic and cross functional environment, with strong attention to detail and accuracy Ability to problem-solve, troubleshoot, and work independently Preferred: Interest in digital publishing techniques and experience with publication tools, including implementing or developing Content Management Systems (CMS) Familiarity with American Express products and operations Experience in the payments industry Multinational and global collaboration experience How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. #TeamAmex. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities
