Job
Description
Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $1.5T in spend. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. The Global Strategy Capabilities (GSC) team s mission is to deliver a best-in-class premium merchant experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers. The Global Policy Standards (GPS) team within GSC develops American Express Partner and Merchant Policy, Standards, and Programs to remain competitive, support new products capabilities, improve data quality, and promote compliance. Reporting to Manager Global Policy, the Technical Writer for Policy is an exciting opportunity for a talented writer to drive a vision that continues to evolve our global policies and processes. Key responsibilities of the role will include: Utilize Microsoft Office tools, FrameMaker, and Adobe to manage day-to-day writing and publishing for new and updated policy and technical content, including: Document creation, maintenance, correcting errors, and generating PDFs Generating, formatting and updating: books, lists, tables, master-pages, reference-pages, indexes, text inserts, cross references, markers, variables, etc. Complete all required deliverables within prescribed timelines Ability to maintain high accuracy and thoroughness while executing tasks through a document s creation, maintenance, editing, and delivery Execute best practices for generating, formatting, and updating documents: books, lists, tables, master-pages, reference-page, cross-references, etc. Ability to balance and deliver to multiple projects within prescribed timelines Qualifications: Four + years of experience in technical writing (financial services industry experience preferred) Advanced experience in FrameMaker Proven experience with Adobe Experience Manager Guides, drafting content within the DITA XML framework, and creating/modifying systematic workflows. Strong organization and project management skills with the ability to manage multiple projects with competing timelines Proven flexibility and adaptability in both driving results and developing process strategies Strong written and oral communication skills Adaptability to work in a dynamic and cross functional environment, with strong attention to detail and accuracy Ability to problem-solve, troubleshoot, and work independently Preferred: Interest in digital publishing techniques and experience with publication tools, including implementing or developing Content Management Systems (CMS) Familiarity with American Express products and operations Experience in the payments industry Multinational and global collaboration experience
