Senior Manager - Metrics & Reporting

Job Description

You Lead the Way. We ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we re supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what s possible - and we re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 70, 000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world. Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities. American Express is on a multi-year journey to enhance our focus on Privacy compliance as well as Customer data handling and transparency. As part of this journey, EDGP is establishing the Global Privacy Center of Excellence. The Senior Manager, Privacy Metrics & Reporting will sit within the newly formed Privacy center of excellence to define and implement metrics to measure the operational efficacy of AXP s privacy processes and controls, as well as monitor operational risk events for privacy themes. This role will coordinate across business units and markets to set common reporting guidelines and report on aggregate results for the enterprise , as well as identify thematic opportunities to enhance the privacy enhancement backlog through the analysis of operational risk events. Primary Responsibilities Work with partners in the Global Privacy Center of Excellence to support a metrics program that adequately measures adherence to new and existing policies, standards, procedures, and controls as applicable Collaborate with the Global Privacy Office, General Counsels Office, and key business partners to define how we will measure the operational efficacy of privacy at American Express Work across business units to contribute to reporting norms and best practices, while gathering business unit metrics that adhere to those norms Use the privacy metrics framework to identify risk and inform solutions and prioritization for work within the Global Privacy COE Collaborate with control management and the Global Privacy Office in the second line to inventory and evaluate operational risk events and identify opportunities for privacy enhancements across the enterprise Qualifications: A strong strategic approach with 5+ years prior experience including implementation of metrics and reporting programs Experience defining and implementing tracking for KPIs, KRIs, and other metrics to measure program success High degree of organization, individual initiative and personal accountability and resiliency. Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment. Proven ability to manage multiple demands successfully within a matrixed organization. Enjoys solving large and complicated problems. Ability maintain a positive, can-do attitude Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities