Analyst, IT Technical Analysis

Job Description

Why do Dell Technologies customers remain Dell Technologies customers? It’s because of our consistently high levels of customer service. Our IT Technical Analysis team is the focal point of this commitment. We provide technical support and training to PC and PC network users. Known for our versatility across the technical spectrum, we use hardware and software tools to solve problems while supporting, installing and maintaining PCs, LANs, server hardware, operating systems, software and related-IT sanctioned peripherals Join us to do the best work of your career and make a profound social impact as an Analyst, IT Technical Analysis on our IT Technical Analysis Team in Bangalore . What You’ll Achieve As an Analyst, IT Technical Analysis, you will be responsible for providing technical support and training to personal computer and network users. You will be assisting users in solving problems using available hardware and software tools. Your role would include supporting, installing, and maintaining personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals. You will: Install and support both hardware and software components for user group Perform preventive maintenance, test, and repair of equipment Evaluate system configuration and software to ensure effective use of hardware resources Address and resolve hardware, software, and customer issues Engage users to determine their potential future business requirements Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements Developing ability providing quality service to the user community and effectively manage their business needs Developing troubleshooting skills Intermediate understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment Applies developing knowledge of processes and resources Required to perform analytical and technical tasks on PC systems, with knowledge of LaN server systems Desirable Requirements 1-3 years of relevant work experience along with a Bachelor's Degree in Engineering Proficiency to understand and speak Mandarin language Who We Are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 30 June 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here. Job ID: R270195Job Function: Information Technology