Analyst-IT & Information Security_540

Core Job Objectives
These technicians have more experience than L1 support technicians and manage incident/SR requests raised by the L1s or as agreed in documented SLA (Service Level Agreement) timelines L2 technicians follow documented processes(Run-Book/KB which they can use for immediate resolutions) L2 engineers generally have 4 or more years of experience on a specific technology platform (egWindows servers, IAM, CyberArk etc,) And key skillsets includes below

Implementation expertise with CyberArk PAM and AAM IAM Lifecycle Business Analyst role play with writing new user stories Good knowledge with Active Directory Advanced OS & Middleware troubleshooting skills Knowledge with Networking principles Knowledge with any scripting languages Emerging cloud concept Must Have BE in Computer Science or equal, Business Analyst responsibilities Unix and Windows Administration Knowledge in networking/CCNA certification Good To Have Handle general updates and configuration changes/requests CyberArk Defender Certification DevOps experience having experience with Dynatrace / Docker / Puppet / Ansible / GIT tool PowerShell Scripting knowledge

Your Benefits

We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl up to 25 days per year working from abroad We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location) From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach