Analyst - International Voice (Immediate Joiners)

Job Description

Preference provided to immediate joiners The card Fraud team is responsible for reviewing and assessing alerted transactions which have occurred on cards that appear suspicious or inconsistent with customer's usual spending patterns. The role involves handling customers interactions on response to these alerts, especially via phone, based on messages or emails sent regarding potential fraudulent activity. Key responsibilities: Review and assess suspicious or inconsistent card transactions. handle inbound and outbound customer communication regarding suspected fraud cases. Investigate customer responses to fraud alerts and take appropriate actions. Ensure a professional and empathic customer experience while managing customer fraud related actions. Requirement: Minimum 3 years of telephony experience preferably within the fraud domain or financial crime investigations. Proven experience handling international customers, with preference for Australian clientele. Strong communication skills and ability to manage high-stress situations. Must be comfortable working in a 24/7 rotational; shift environment. Preferred Qualifications: Background in fraud detection, financial services or risk management. Familiarity with card fraud processes and transaction monitoring systems Show more Show less