Analyst / Infrastructure

Responsibilities:

• Expert Technical Support:

  Provide expert technical support in infrastructure services, responding to complex issues and inquiries.

• Project Implementation:

  Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks.

• System Monitoring & Troubleshooting:

  Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance and reliability.

• Efficiency & Problem Resolution:

  Collaborate with the team to improve infrastructure efficiency and resolve technical challenges.

• Documentation Development:

  Participate in the development of infrastructure documentation, including incident reports and configuration details.

• Complex Problem Solving:

  Apply deep technical knowledge to address complex infrastructure-related problems.

• Best Practices & Standards:

  Follow established best practices and standards in infrastructure service delivery.

• Critical Thinking:

  Apply critical thinking and technical skills to find solutions to infrastructure issues.

Required Skills:

• Proven proficiency in infrastructure technology analysis.
• Proficiencies in data analysis and problem-solving.
• A continuous learner who stays abreast with industry knowledge and technology.
• Strong analytical and critical thinking abilities.
• Effective communication and collaboration skills.
• Ability to monitor, troubleshoot, and optimize infrastructure systems.
• Capability to contribute to infrastructure projects and comprehensive documentation.