Analyst

BASIC QUALIFICATIONS Proven ability to lead by example, with a positive attitude Ability to lead teams and drive performance standards Good interpersonal skills Excellent analytical and problem-solving skills (with a view to support changes to processes), and works well under pressure Is adaptable, has high-energy levels and desire to help others work towards targets and develop their skills Strong customer focus Ability to lead teams, juggle across various workstreams and drive performance standards Good leadership skills and the ability to motivate and develop staff Ability to manage and drive a culture of continuous improvement Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers Minimum of 3 years management experience within customer service environment