Analyst - GO%2FJC%2F152%2F2025

Job Description

Job Description Maintain and develop internal quality standards. Minimum 1+ year of experience specifically as a Quality Analyst/Auditor in an Inbound or outbound Voice Process Analyze all customer service metrics (e.g. CSAT, FRT, IQS) and how the team performance affects those KPIs. Create reports that reflect agent performance. Hands-on experience in customer service and quality assurance. Coordinate and minute QA meetings and prepare any relevant data in advance. Skills Required RoleAnalyst Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service Required Education Bachelor Degree Employment TypeFull Time, Permanent Key Skills QUALITY ANALYST - CONTACT CENTER OPERATIONS Other Information Job CodeGO/JC/152/2025 Recruiter NameRamya V Show more Show less