Analyst

What are your Key Responsibilities

• Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical / network knowledge
• Work on different tools which will help to identify Customer experience monitoring
• Handle troubleshooting on server issue & front end issues
• Conduct extensive quality check while executing client request
• Interact with client stakeholders to understand the customer impact and severity of issue
• Create report on daily and weekly basis on alerts observed on different Dashboard
• Help to create documentation on new projects an get trained on different activities
• Handle daily hands-on on execution (Platform monitored, Alert Handled, Issues Drilled & reports created) using various platform and excel / PPT
• Interact with client stakeholders for validation

What Skills you should have

• Strong proficiency in MS Office, especially MS Excel and PPT
• Development skills will be an added advantage.
• Technical and Network knowledge will be helpful for troubleshooting on server.
• If this sounds like you then you are our kind of person
• You have completed a Bachelors Degree.