Analyst Back Office

Job Role: Charge back specialist, Mangalore
Exp: Min2 years Role: Work from office, Mangalore Shifts: Rotational shift includes night shift Date of joining:10th July in Mangalore About Us unifyCX ( unifycx, ) is an emerging Global Business Process Outsourcing company with a strong presence in the US, Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity Job role Candidate must have experience in Charge back Candidate must have knowledge on payment tools like paypal, stripe, Google play, braintree Very good in communication skills Has prior knowledge on how to proceed with charge backs on payment tools like paypal, stripe Experience in ticket triaging or partner account management Minimum of 2 years Experience Ability to work in a 24/7 shifting schedule Good to have: experience in BPO/Tech support Industry will be a plus Why Join Us Impactful Work: Make a real difference by helping customers solve their technical problems Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company Supportive Team: Join a team that values your contributions and supports your growth