JOB DESCRIPTIONJob Title: Customer Support Executivepreferable Candidate From F&B sector Location: Balewadi, PuneJob Type: Full Time About Us:Empowering Businesses with Digital Technology -Online and In-Store Ordering -Custom Development -Marketplace Solutions -Event Management Solutions. https://www.amonex.in (Company website) Job Summary:The Customer Support Executive is responsible for ensuring a high standard of customer service and support. This role involves addressing customer queries, resolving issues, and ensuring customer satisfaction. The executive will work closely with other departments to improve overall customer experience. Key Responsibilities:Customer Interaction:Respond promptly to customer inquiries via phone, email, chat, or social media.· Provide accurate, valid, and complete information using the right tools and techniques.Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. Issue Resolution:Troubleshoot and resolve customer issues effectively and efficiently.Escalate unresolved issues to higher-level support teams or management as needed.Keep records of customer interactions, transactions, comments, and complaints.Product Knowledge:Stay up-to-date with product knowledge, services, and processes to assist customers effectively.Provide customers with guidance on product usage, benefits, and services.Customer Retention:Ensure customer satisfaction and build long-term relationships.Identify opportunities for upselling and cross-selling products and services.Assist in improving customer retention rates by understanding and addressing customer concerns. Skills and Qualifications:Experience: Previous experience in a customer service role is preferred.Communication Skills: Excellent verbal and written communication skills.Problem-Solving Skills: Ability to listen, analyze situations, and resolve issues effectively. If you are interested then Send your resume on hr@amonex.in 8484966541.
The Field Salesperson at Amonex Technologies Pvt Ltd in Pune will play a crucial role in driving new business opportunities and nurturing relationships with existing clients through on-site visits. This position demands frequent travel within the designated territory and necessitates a high level of self-reliance. The ideal candidate should possess a comprehensive grasp of the sales process, exceptional interpersonal abilities, and a track record of surpassing sales targets. Responsibilities include effectively managing and expanding the sales territory by identifying and pursuing new business prospects, conducting regular client visits to showcase products/services, comprehend customer requirements, and establish enduring connections. Lead generation through cold calling, networking, and referrals, as well as providing tailored product/service demonstrations, negotiating sales terms, and maintaining meticulous sales records using CRM software are key aspects of the role. Collaboration with internal departments like marketing, customer service, and product development is essential to ensure customer satisfaction and alignment of sales strategies. The successful candidate must exhibit strong communication and interpersonal skills, the capacity to work autonomously and efficiently manage time, proficiency in CRM software and Microsoft Office Suite, adept negotiation and closing abilities, and a willingness to travel extensively within the assigned territory. Interested candidates can apply by sending their resume to hr@amonex.in.,
Job Title: Customer Success On Boarding Executive Location: Digha, West Bengal Accommodation: Stay will be provided by Digha Park About the Role We are seeking a proactive and customer-focused Customer Success On Boarding Executive to join our team at Digha Park (Kolkata). The role involves setting up, managing, and ensuring the smooth day-to-day running of the park management software. You will be responsible for training client employees, providing product guidance, and ensuring seamless adoption of the software features. Key Responsibilities Setup, configure and oversee the daily operations of the Park Software. Provide end-to-end on boarding support to client employees. Conduct training sessions for personnel on software usage, ensuring complete understanding of features, icons, and tabs. Guide and support client staff on effective usage of the system for operational efficiency. Act as the first point of contact for client queries and resolve issues related to software usage. Document training materials, FAQs, and process guidelines for client reference. Collaborate with internal teams to escalate and resolve any technical issues faced by clients. Ensure high levels of client satisfaction and smooth adoption of the software. What We Offer Competitive salary package of ₹30,000 Accommodation provided by Digha Park. Opportunity to work in a dynamic environment with client-facing responsibilities. Growth and learning opportunities in customer success and product adoption. If you are interested then send me your resume on hr@amonex.in