As a Sr. Manager in GSRC you lead the goals, strategy and approach definition for one or multiple compliance and/ or supply chains programs. You leverage GSRC central functional teams like Quality, Capacity Planning, Process Excellence, to onboard and set up new processes within GSRC to deliver against customer requirements. You focus on setting up processes that scale and partner with tech teams to continuously improve your processes and overall GSRC productivity. Your primary role will be to be the glue between our program teams and operations teams, with accountability to operationalize programs end to end. You will collaborate across teams and regions, cutting through ambiguity and getting business inputs (e.g., EUDR Program, NACF) and SLA requirements, turning these into strategies, goals processes and mechanisms with our operations, capacity planning, workforce management, training and development, quality analytics and tech teams, and making sure that we deliver with high quality consistently. Our space is complex and high impact, working with evolving business requirements and needs, and a mandate to elevate compliance while simplifying our processes. A successful candidate will distill diverse inputs from multiple stakeholders to set a vision, design strategy, and achieve consensus on goals and priorities for their given compliance function. Working with internal or external cross-functional teams to build scalable processes, you will increase operational efficiencies; provide timely and unambiguous guidance to business and program partners for decisions to be taken that are consistent with strategic objectives; participate in mentoring and peer development; and be willing to roll up your sleeves and build with us. Our team puts a high value on work-life integration. We recognize that global roles mean being flexible on your hours and time zones, and were happy to support that so you can have a productive and well-balanced life both in and outside of work. This is an individual contributor role and we are open to hiring candidate to work out of one of the following locations: Bangalore, KA, IND Pune, IND Luxembourg, LU Key job responsibilities This job description outlines the expectations for a Sr. Manager, highlighting the necessary skills, responsibilities, and qualifications for the role. Work with compliance and supply chain organizations, forecasting & capacity planning teams to design and operationalize programs, processes, tools, technology, staffing models, and process improvements. Create program and business facing data, metrics and mechanisms for performance, defects and goals. Prepare regular business reviews on program progress, effectiveness, and areas for improvement. Provide timely and clear guidance and communication to business partners for decisions against strategic objectives. Ensure that all operational activities align with business requirements. Validate data deep dives and present a true picture of the program health status. Identify wider opportunity from defect signals, for both compliance and business enablement. Coordinate the building and maintenance of globally consistent processes for the Operations team to fulfil compliance obligations against. Work closely with compliance program policy teams and forecasting & capacity planning teams to design and manage programs, including processes, tools, technology, and staffing models. Review process improvement initiatives to ensure alignment with program strategy/tenets or take up policy changes with Program STLs. Provide cross node visibility on initiatives and put together teams to collaborate on common goals. Improve SOP health status and drive the correct review mechanism for all SOP changes, to ensure standardization across regions. About the team About the team GSRC (Global Solutions and Risk Compliance) is the operational arm of ORC (Operations Risk Compliance) organization. GSRC mission is to accelerate Amazon s business growth and marketplace presence at scale and speed using high quality teams and solutions to solve regulatory and business problems. The team supports regulatory compliance requirements for Amazon s worldwide programs like Dangerous Goods, Global Trade Services and Transport Risk and Compliance. GSRC currently has presence in India, China, Poland, Romania, Netherlands, Jordan, Costa Rica, UK, Luxembourg, Singapore and USA. - 6+ years of compliance, audit or risk management experience - Knowledge of Microsoft Office products and applications at an advanced level - Bachelors degree or equivalent - Project Management Professional (PMP) or equivalent certification - Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent - Masters degree or equivalent

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile, portable, hand-held consumer electronic products like the Kindle. The products we design and engineer are easy-to-use and offer user benefits that are only made possible through tightly integrated digital technologies and wireless connectivity. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV and Amazon Echo. The Role Using a combination of open source and proprietary technologies, we build cutting-edge devices for media consumption, whether mobile or in the home. As a strong customer advocate, you will help own media technologies and quality end to end (E2E). You will work with internal and external partners to deliver the best in class devices, and will research new technologies, develop new tools and help define processes to build the media stack of next generation devices. We are looking for a talented, detail-oriented and enthusiastic Software Development Engineer who is passionate about quality and is enthusiastic about new digital products. The person chosen for this position will have the opportunity to contribute their creative ideas and energy to our group. Responsibilities include research, design, implementation, documentation, and maintenance of new and existing systems. The creation of software services and tools to drive the software development process towards higher quality. As a Software Engineer, you will take part in the implementation and customization of software, working closely with application teams to delivering the audio/video components within FireOS. The development will be from the concept stage to the launch stage and ensuring the highest level of quality for your deliverable. In This Role, You Will You will have an enormous opportunity to make a large impact on the design, architecture, and implementation of cutting edge products used every day, by people you know. - 5+ years of non-internship professional software development experience - 5+ years of programming with at least one software programming language experience - 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience as a mentor, tech lead or leading an engineering team - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelors degree in computer science or equivalent

Were on a journey to build something new! Come join our team and build new discovery and shopping products that connect customers with their vehicle of choice. Were looking for a talented Quality Assurance Engineer (QAE) to join our team of product managers, designers, and engineers to conceive, design, and develop innovative automotive-shopping experiences for our customers. Quality Assurance Engineers at Amazon test cutting edge applications and products at the user level and code level, both manually and with automated tools. Our QAEs are not pure black box testers, they are able to understand software internals, debug problems using log files, and write automated tests with Scripting tools and/or user-level automated tools. QAEs at Amazon are excellent individual contributors capable of taking up tasks from start to completion with minimal help. QAEs would be responsible for understanding the domain and the product in detail and coming up with the test strategy/planning, coming up with the test cases, driving the test case sign-off processes with the stakeholders, contributing to code level Unit tests, test execution and reporting. Key job responsibilities As a QAE, you will innovate our QA processes and develop repeatable and automatable QA systems. You will work with Product Managers, QAEs, SDETs, and SDEs on our internal technology teams to understand features and technical implementation. You will identify use cases, create test plans, define test strategies, and create manual and automated test cases in order to report to stakeholders on the quality and reliability of our products. You will evangelize quality best practices. You will own creating and driving the test strategy and enforcing design for testability. This is a role on an exciting new project where you will be the QA on a team driving data collection, identifying user workflows, end-to-end testing, and driving quality improvements. Our ideal candidate: Enjoys working side by side with partners, colleagues and teams on tough problems Is highly effective and thrives in a dynamic environment with multiple, changing priorities Passionate for QA and test automation Is comfortable with proactive outward communication and technical leadership Never shies away from a challenge A day in the life You will join the team of hands-on, proactive, self-motivated and seasoned software quality assurance professionals. In this role, you will: Create test strategies, test plans and test cases Review user interfaces for conformity and functionality Efficiently execute test cases across all functional areas of our products Review product user interface for conformity to design guidelines Find, isolate, document, regress and track bugs through resolution Interpret and report testing results and be a vocal proponent for quality in every phase of the development process Work with software development engineers to understand the overall technical architecture and how each feature is implemented Engage in code reviews to ensure testability and unit test designs Develop automated tests, scripts, and tools to enable CI/CD Collaborate across teams to enhance total product quality About the team This role is on a team with a vision to create innovative automotive discovery and shopping experiences on Amazon, providing customers better convenience and more selection. - 2+ years of quality assurance engineering experience - Experience in automation testing - Experience in manual testing - Experience in UI and API automation testing (Selenium/SOAPUI) - BS degree in computer science or equivalent - Experience in API & Mobile testing - Experience designing and planning test conditions, test scripts, and test data sets to ensure appropriate and adequate coverage and control

Duties include, but are not limited to: Knowledge of Accounts Payable -Procure to Pay Processing invoices in Oracle Non Inventory Vendor Invoice payments Invoice on-holds. Process Metrics Solving complex employee/vendor issues and proactively heading off negative service trends. Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures. Constantly work with business teams, share metrics and create plan of action for aged items in Work closely with finance operations team in different locations for timely transaction processing. Maintain Accuracy levels of above 98 %. Check vendor files for any previous payments and assign voucher numbers Able to meet the productivity target set. Vendor Statement preparation Payment holds research processing & Quality check for invoices matched. Key job responsibilities Duties include, but are not limited to: Knowledge of Accounts Payable -Procure to Pay Processing invoices in Oracle Non Inventory Vendor Invoice payments Invoice on-holds. Process Metrics Solving complex employee/vendor issues and proactively heading off negative service trends. Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures. Constantly work with business teams, share metrics and create plan of action for aged items in Work closely with finance operations team in different locations for timely transaction processing. Maintain Accuracy levels of above 98 %. Check vendor files for any previous payments and assign voucher numbers Able to meet the productivity target set. Vendor Statement preparation Payment holds research processing & Quality check for invoices matched. - Bachelors degree in accounting and commerce (B. Com) - Knowledge of Excel at an advanced level - Experience with Microsoft Office products and applications - 4+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience

READY TO DO SOMETHING BIG How would you build the next generation of mission critical systems and services that power the ability to send, store and manage billions of products across the globe on behalf of our selling partners Fulfillment by Amazon (FBA) is the Amazon service for world-wide sellers that offers access to Amazon s vast distribution network as a service. Similar to how AWS provides infrastructure as a service, FBA allows sellers to only pay for what they use, creating a seamless experience to leverage our world-class infrastructure. Sellers, from Fortune 50 companies to hundreds of thousands of small businesses and entrepreneurs, in 135 countries worldwide, rely upon our world-leading technology to grow and thrive on Amazon s Marketplaces. As a leader within FBA, you will provide both strategic and tactical oversight to build the features and functionality required to have the best in class offering for sellers. This leader will create mechanisms to drive optimal seller behavior for FBA inventory management, reducing total supply chain costs and making it easier for sellers to get their inventory close to customers, delivering more items with a Prime delivery promise. This leader will invent new ways to deliver value for sellers and their products, while leveraging the scale and innovation of technology from across the Amazon family, including AWS. We operate as a startup within Amazon, providing our team great flexibility in product and technology direction. Come, join us and build the future! Key job responsibilities This Software Development Manager role is pivotal to delivering an exceptional experience for FBA customers and sellers worldwide. This leader will manage a team that develops and maintains highly scalable, highly available web services and systems at the heart of FBA technology offerings. These services support the FBA business globally, through rapidly evolving and complex demands in a high-9 s availability environment. A day in the life This leader will: Work with senior leaders in FBA to define product strategy and roadmap Lead high-quality execution of software products against project plans and delivery commitments; architect and develop the best technical designs for extensibility, reliability, and scalability Build and develop a high performance software development organization by hiring, mentoring and growing a best-in-class team Own all operational metrics and support Work directly with development teams in Bellevue, Toronto, Bangalore, and across the globe on shared projects and dependent deliverables - Bachelors degree in computer science or equivalent - 10+ years of professional software development experience - 10+ years of experience architecting and designing (architecture, design patterns, reliability and scaling) of new systems. - 5+ years of engineering team management experience. - Experience partnering with product and program management teams. - Experience leading multiple concurrent programs, projects and development teams in an Agile environment. - Excellent written and verbal communication skills. - Experience with SQL/NoSQL data stores. - Experience in development of distributed/scalable systems and high-volume transaction applications. - Master s degree (MS/ME) in Computer Science, Computer Engineering or in a related technical discipline. - Prior experience architecting, developing and operating large scale distributed systems. - Prior experience in component architecture, simplification, data structures and code refactoring. - Experience with high-volume transaction processing. - Retail/e-commerce system design experience in a global context.

Amazon is seeking an experienced candidate for a role in Global Quality Control function for Finance Operations. Major goal of the function is to identify risks in finance processes, report performance of the operations from a quality perspective. Apart from that this role would do a root cause analysis of the identified defects and partner with business to improve the Quality of service. This position requires a proactive, highly motivated individual with a critical eye for detail, high customer obsession and aptitude for process improvement and ability to motivate and manage people. Key job responsibilities Identify root causes for down stream impact, work with FinOps process SMEs and Tech teams to work on implementing Corrective-Preventive Action and identify opportunities for Automation. Analyze and identify process gaps, recommend solutions, drive/influence inter-function decisions. Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions. Collaborate with leadership to drive improvement ideas generated through auditing Clearly articulate issues and ideas through verbal and written communication Maintain a full understanding of all processes, becoming a Subject Matter Expert for every process Address the issues reported and drive them to resolution by coaching Associates, engaging the Training team, and working with leadership Monitor and report Quality metrics, deep dive and identify trends/root causes. Liaise with internal and external teams to implement best practices and to drive performance improvements. Recommend, own and drive performance improvement areas. Drive through improvement initiatives until implementation. Support/consult with the necessary functions to ensure new policies/processes are successfully scoped and rolled out with measurable results against key metrics. Provide the operation a holistic view of customer performance and identify the levers which will drive improvements. Provide clear insight into performance drivers and the levers which impact performance. Implement and own action plans which drive performance improvements. Uses quality monitoring data management system to compile and track performance at team and individual level. Identify and champion process improvement ideas and enhancements to improve the productivity or quality of our process. - 1+ years of finance experience - 2+ years of Accounts Receivable or Account Payable experience - 2+ years of applying key financial performance indicators (KPIs) to analyses experience - Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills - Experience using data to influence business decisions - Experience in corporate finance including budgeting/planning, forecasting and reporting - 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience - Experience in TM1, Data Warehouse and SQL

Amazon is seeking an experienced candidate for a role in Global Quality Control function for Finance Operations. Major goal of the function is to identify risks in finance processes, report performance of the operations from a quality perspective. Apart from that this role would do a root cause analysis of the identified defects and partner with business to improve the Quality of service. This position requires a proactive, highly motivated individual with a critical eye for detail, high customer obsession and aptitude for process improvement and ability to motivate and manage people. Key job responsibilities Collaborate with leadership to drive improvement ideas generated through auditing Clearly articulate issues and ideas through verbal and written communication Maintain a full understanding of all processes, becoming a Subject Matter Expert for every process Address the issues reported and drive them to resolution by coaching Associates, engaging the Training team, and working with leadership Monitor and report Quality metrics, deep dive and identify trends/root causes. Liaise with internal and external teams to implement best practices and to drive performance improvements. Recommend, own and drive performance improvement areas. Drive through improvement initiatives until implementation. Support/consult with the necessary functions to ensure new policies/processes are successfully scoped and rolled out with measurable results against key metrics. Provide clear insight into performance drivers and the levers which impact performance. Implement and own action plans which drive performance improvements. Uses quality monitoring data management system to compile and track performance at team and individual level. Identify and champion process improvement ideas and enhancements to improve the productivity or quality of our process. 1. 3+ Years of Accounts Receivables and 1 years of quality control experience. 2. Knowledge of Six Sigma defect reduction techniques (Lean, etc.). 3. Knowledge of standard software including Excel, Access, Oracle, SQL and VBA skills. 4. Experience using data to influence business decisions. 1. Reporting and Dashboard creation experience. 2. Stakeholder Management. 3. Working with cross functional teams.

Since 1995, Amazon has focused on being the world s most customer centric company. Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million sellers offer new, used, and collectible selections to Amazon customers around the world. To meet our sellers needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas. Who we are. Within Amazon, the Selling Partner Support (SPS) Organization s goal is to enable sellers, vendors, and brand owners of any size by helping them build the business they want. We obsess over the provision of world class support, technical assistance and account management services to our global partners. We strive to predict our customers needs, create innovative self-help tools and provide solutions to help them better serve their own customers and grow their businesses. We are a primary interface between selling partners and Amazon through our Associates positive interactions and assistance. Who you are. As a Workforce Management (WFM) Real-Time Analyst (RTA), you will monitor all issues that impact service levels and take actions to resolve or reduce the impact. Notify support teams as required. Perform operational and oversight responsibilities as required to ensure all SLAs are met. Evaluates facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact productivity such as tool or system outages. In this role you will experience a wide range of problem solving situations that require immediate real time intervention. Key job responsibilities Responsibilities: - Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence. - Coordinate with outsourced sites on SL management over 24x7 bridge and keep the WFM team update through SharePoint notes. - Work on real-time tickets related to schedule change request, non-production request and associate GACD profile change request. - Prepare and communicate daily handoff report to WFM leadership team on SL performance. - Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service levels are maintained. - Serves as primary interface between WFM and Site Ops leadership to establish and strengthen a positive partnership. - 2+ years, experience in an English contact center environment - Previous experience as a Workforce management RTA - Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers - Proven expertise knowledge with Aspect - Advanced skills using Microsoft Excel in a business environment - Ability to prioritize and meet tight deadlines - Analytical with attention to detail

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. For more than 11 years, Amazon Web Services ( AWS ) has been the world s most comprehensive and broadly adopted platform. offers over 100 fully featured services to millions of active customers around the world including the fastest-growing startups, largest enterprises, and leading government agencies to power their infrastructure. Support Engineering provides global technical support to a wide range of customers using as they build mission-critical applications on top of services. Support Engineer (Biz Ops) is a diverse team that provides the underlying infrastructure (tools, people planning, and processes) to enable decision making to ensure business success and is seeking an experienced Senior Workforce Analyst. In this role, you will be responsible for building relationships with a site s leadership teams and helping them execute on a staffing plan for the highly complex teams that supports 160+ services 24/7 within Support Engineer fields within AWS. You will leverage your analytical mindset and workforce management experience to create actionable and data driven action plans to local and global stakeholders to support the business. You will collaborate with internal stakeholders who have various needs and find the right balance between structure/consistency and autonomy/flexibility that propels all teams within the organization to deliver for the customer. Key job responsibilities -Delivers weekly assessment of the site performance (inputs) with call-outs on misses to drive adherence to plan -Delivers optimal schedule coverage for the and works with BI to create the needed mechanisms to report adherence -Delivers skilling plans by site that are needed to ensure service coverage -Plans and manages wide flex skilling initiatives to help fill capacity gaps and mitigate risks to global operations -Proactively monitors performance and develops the needed paths to green when operations deviates from plan, coordinates with Site Leads on appropriate correction plans, and tracks adherence to plan -Consults with Service Support Owners and Ops Managers on testing and validation of Capacity Planning input assumptions -Provides best practices and necessary guidance on scheduling non-casework time for engineers in order to maintain appropriate levels of service coverage -Delivers site and profile level holiday scheduling plans -Acts as link between Global Biz Ops and the business to continually provide feedback on how to align our planning process to reality A day in the life The WFA (Workforce Analyst) is the primary point of contact on WFM policies and processes for SE Domains and Sites. WFAs are also responsible for establishing, tracking and reporting path to green metrics when there are misses in: FRSL, Availability, Shrinkage, AFC, DRE and other areas that impact our ability to service AWS customers. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud. - Bachelors degree with 5+ years of defining and implementing process improvement initiatives using data and metrics experience - 5+ years of WFM experience working cross functionally with tech and non-tech teams - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - 5+ years of WFM Experience, supporting cross site teams - 5+ years of driving end to end delivery, and communicating results to senior leadership experience - 5+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have developed innovative devices like Fire tablets, Fire TV, and Amazon Echo. What will you help us create Work hard. Have fun. Make history. As a Software Quality Assurance Engineer Lead, you will be responsible to innovate and drive new Quality initiatives, establish new test frameworks and processes for testing new device and OS, find ways to leverage and scale to deliver without compromising quality and efficiency, establish quality metrics and best practices for the team. You will lead the team by example as a quality leader who is customer obsessed, thinks big and delivers result without compromising the quality. To do this, you will have the most advanced tools at your disposal; however, we expect you to bring new ideas and innovation to build/leverage as needed. You will be responsible for looking to the future and identifying what the team will need to test experiences that were not thought possible today. You will collaborate with team, own and drive the quality of new products and SW releases. Key job responsibilities 1. Contribute to the continuous improvement of the QA process, suggesting and implementing process enhancements. 2. Design and develop comprehensive test strategies, frameworks, and methodologies to ensure the quality and reliability of software products. 3. Collaborate and influence cross-functional teams including developers, product managers, and project managers to understand software quality requirements and design effective test strategies. 4. Define release planning and provide input on the readiness of software for production deployment. 5. Lead and mentor a team of QA engineers, providing guidance, technical expertise, and ensuring adherence to best practices. 6. Work with component teams to identify the pain points in their area and provide technical guidance. 7. Create, maintain, and execute test cases, test scripts, and test scenarios for various software components, including functional, regression, performance, and security testing. 8. Identify and document defects, issues, and potential areas of improvement in the software development process. 9. Perform root cause analysis of complex issues and work with the development team to resolve issues and enhance the overall product quality. 10. Stay up-to-date with industry trends, emerging technologies, and best practices in QA and testing, and apply this knowledge to continuously improve testing processes. 11. Collaborate with automation engineers to implement and maintain automated testing frameworks and test suites. 12. Define key metrics for measuring and reporting on the quality of software products and test effectiveness. A day in the life Our Software Quality Engineers are world class quality leaders. On a daily base you will be working closely with cross functional engineering and quality teams as you drive quality for a big pillar in the entire organization. Teams will be looking at you for directions. You will participate in test strategy creation and reviews, driving QA process improvement implementation and help tackle cross-platform engineering challenges. You will have fun along the way and make a huge impact not only on the quality direction of the program but also directly to our customers. Join us! About the team Want to work on software that ships in multiple different Amazon devices and enable 3rd-party devices to access Amazon servicesAre you looking for a startup culture, high impact problems to solve and opportunities to growCome work on the Device OS team! We own software components, services, tools, and application development frameworks that power our next generation of devices, and enable key features for device makers. - 4+ years of quality assurance engineering experience - Experience in manual testing - Experience in automation testing - Experience scripting or coding - Experience as QA lead on medium to large sized projects - Experience with at least one automated test framework like Selenium or Appium - Experience in gathering test requirements to create detailed test plans and defining quality metrics to measure product quality

Four key areas that you ll always focus on are the safety, quality, customer experience, and productivity of your department. Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Proactively identify and lead process improvement initiatives and Lean tools Key job responsibilities Work with Ops manager to identify improvement projects for the sites and drive projects for the site. Responsible for continual improvement, Process excellence and Standardization at site Direct management experience for employees and their performance Experience with performance metrics and process improvement (how, when, who) Candidates must be flexible to work weekends and/or overnight shifts regularly - Experience with Microsoft Office products and applications - Bachelors degree - Experience in an operational role

Amazon is seeking a Tax Analyst I to join the Withholding Tax team. The ideal candidate needs to be customer focused, self-motivated, and professional. Tax Analyst I is responsible for ensuring tax documentation is in order; understand the withholding tax requirements and ensuring timely reporting to the tax authorities. Additionally, able to answer tax-related questions, own the resolution of business customers issues, and when necessary, can exercise good judgement to escalate issues upward throughout the organization. The preferred candidate will have problem solving skills and customer service passion. The candidate will learn quickly and build a solid understanding of Amazon s businesses, systems, and processes; leveraging their understanding of the end to end withholding tax process, they will identify and implement process improvement and automation. Key job responsibilities Foster strong cross-functional relationships with internal business partners by serving as the Tax liaison for general inquiries, communication of project/process initiatives and plans of action. Exposure in US withholding tax and 1099 & 1042S tax filings will be a plus point. Reconcile expense ledger with tax payable, withholding preparation and reporting of taxes to Tax authorities, liaising with external consultants. Collaborate with the product management and technology team to develop tech solutions to ensure customer delight Prepare materials needed for yearly tax filings and tax audit requirements. Timely remittances to the tax authorities and accurate reporting of withholding taxes. Effectively communicate with both internal and external teams and customers Leverage end-to-end process knowledge, including systems and portals. Serve as the Tax compliance resource on global Tax projects, including collaboration with the core project team, coordination of tax requirements, process generation, etc. Define key metrics and create metrics reports and set up reporting process Collaborate with co-workers to increase productivity by eliminating duplication and coordinating information requirements. Drive process improvement initiatives to reduce manual efforts. Effectively resolve and escalate issues, demonstrate excellent record of delivery. A day in the life A successful candidate will have excellent organizational and communication skills; a strong attention to detail; and the ability to employ technology tools to streamline large amounts of data for tax reporting. Should have ability to prioritize multiple tasks with teammates around the globe in a deadline-driven, dynamic environment, and will be self-motivated to build cross functional process improvements. About the team The Amazon Tax Department is a fast-paced, team-focused, dynamic environment. The mission of Global Withholding team is to timely, accurately, and efficiently report taxes to tax authorities globally. - Bachelors degree - Knowledge of accounting principles, processes, and entries - Bachelor degree in Accounting, Business, Finance, Business Process Management with 3 to 5 years of experience in global Finance Operations. - Strong hands on experience and Knowledge of withholding taxes for US & NON US region. - Exemplary relationship-building skills with both technical and non-technical audiences. - Strong analytical skills with the ability to relate processes and associated technical aspects to business partners in straightforward fashion - Demonstrate strong verbal and written communication skills. - Experience in creating and tracking metrics and process SOPs. - Excellent drafting skills to be able to communicate complex tax ideas & issues to business groups. - Flexible to work varied shift. - MBA Finance or equivalent degrees - ERP experience such as Oracle/SAP; Well-rounded knowledge of MS Office Suite - Proven track record in learning and applying new technologies. - Detail-oriented individual who takes ownership of projects. - Work effectively and collaboratively in a team environment. - Hard working, quicker learner with a positive can do attitude and solid professionalism - Ability to demonstrate empathy for customer s issues and problems.

This job is for Re-kindle Program. Note : For more details on rekindle program, please visit - https: / / www.amazon.jobs / en / landing_pages / rekindle We enable Amazon Payments build a world class Payments CX and reduce cost of payments. We work side by side with the product family and platform developers to maintain and improve services and performance. We live the company values with a strong customer focus and possess a healthy sense of urgency. We are a heavily data-driven team, utilizing a variety of data collection, enrichment, analytics and visualizations to learn about our complex systems. We believe in Work Hard. Have Fun. Make History value by having a strong focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. The team has customer focused individuals, leaders that champion and support industry-leading payment gateway and are great mentors. We challenge one another every day and hold ourselves accountable for our work product as well as our customers overall success. We love to engage with other orgs and bring in efficiencies for our future launches whether its in our services or other org services. We wake up every morning asking ourselves how we can improve the customers experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by difficult problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. Key job responsibilities Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA and Ruby with Rails), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems. Some of the key job functions - Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services - Work on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts,AWS, web technologies projects. - Software deployment support in staging and production environments - Develop tools to aid operations and maintenance - System and Support status reporting - Ownership of one or more Payment products or components - Payment notification and workflow coordination and follow-up to maintain service level agreements - Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set - 4+ years of software development, or 4+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems - Experience in agile/scrum or related collaborative workflow - Experience troubleshooting and documenting findings - Knowledge of distributed applications/enterprise applications - Knowledge of UNIX/Linux operating system - Experience analyzing and troubleshooting RESTful web API calls

Since 1995, Amazon has focused on being the world s most customer centric company. Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million sellers offer new, used, and collectible selections to Amazon customers around the world. To meet our sellers needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas. Who we are. Within Amazon, the Selling Partner Support (SPS) Organization s goal is to enable sellers, vendors, and brand owners of any size by helping them build the business they want. We obsess over the provision of world class support, technical assistance and account management services to our global partners. We strive to predict our customers needs, create innovative self-help tools and provide solutions to help them better serve their own customers and grow their businesses. We are a primary interface between selling partners and Amazon through our Associates positive interactions and assistance. Who you are. As a Workforce Management (WFM) Real-Time Analyst (RTA), you will monitor all issues that impact service levels and take actions to resolve or reduce the impact. Notify support teams as required. Perform operational and oversight responsibilities as required to ensure all SLAs are met. Evaluates facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact productivity such as tool or system outages. In this role you will experience a wide range of problem solving situations that require immediate real time intervention. Key job responsibilities Responsibilities: - Real-time monitoring queue status, live channels performance, Service Level (SL) trend, and intraday KPIs, such as incoming volume, shrinkage, etc. - Initiating mitigation actions in case of backlog or SL concerns, as per the Service Level Condition Management, and engaging Operations and stakeholders on the required support. - Real-time monitoring and reporting schedule deviations, such as unplanned absenteeism, late login, unscheduled Non-Productive Time (NPT), and any other non-adherence item. - Coordinating with Outsourcing Partner sites on SL management over the 24x7 bridge. - Handling real-time tickets related to schedule change requests, NPT requests, time-off requests, etc. - Prepare and communicate daily handoff report to WFM leadership team on SL performance. - Initiating escalation process for systems outages or other high-severity events, submitting or updating tickets to the Hot Desk and Command Center as needed, and initiating appropriate tactics to protect SL. - Serving as primary interface between WFM and Site Ops leadership to establish and strengthen a fruitful partnership. - 2+ years in a contact center environment. - Proficiency in English language. - Previous experience as a Workforce Management Real-Time Analyst or similar roles. - Excellent analytical, problem-solving and attention-to-detail skills. - Ability to manage workload with autonomy, prioritize properly, and meet tight deadlines. - Excellent written and verbal communication skills to interface effectively with staff, managements, and various other internal customers and stakeholders. - Proven user-level expertise on Aspect/Alvaria/NICE or other Scheduling/WFM tools. - Proven user-level expertise on Connect or other contact routing systems. - Advanced skills using Microsoft Excel in a business environment. - Proactive approach to identify improvement areas, simplify and optimize processes

At Amazon, we strive to be Earth s most customer centered company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. This role will be based in Guntur only. Key job responsibilities - A graduate with 1-3 yrs of experience in a customer facing environment, warehousing, logistics or manufacturing. - Strong execution skills, action oriented, go getter. Good people management skills. Key job responsibilities Were seeking a Team lead for our Pantry FC operations. In this role, you will be responsible for: Initially to be part of planning and executing the launch of the FC and then ramp up the site to necessary processing capacity. And then single handedly managing, on a daily basis, end to end operations for a 3P operated pantry FC overseeing inbound, outbound and ICQA operations. Meeting customer facing metrics, while maintaining cost targets for the site and upholding safety and morale of the 3P team reporting to you. Work with all stakeholders to ensure smooth operations and partner experience and keeping a close monitoring of site health by conducting 4M, 5S and inventory audits for the FC on a daily basis. - Bachelors degree - 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced innovative devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical. As a Support Engineer on the Core Device OS team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks - working on projects that push the boundaries of customer-device interaction. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are: Provide first level of support for handling Jiras, tickets, operational issues from production services Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. Work on maintenance driven coding projects, primarily in AWS, CDK and basics of C++ Be able to setup and maintain cloud infrastructure Develop tools and automate manual operational tasks and easy maintenance of our services. Build monitoring metrics dashboard, and report System health and Support status metrics. Work with remote development teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set Key job responsibilities Provide first level of support for handling Jiras, tickets, operational issues from production services Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. Work on maintenance driven coding projects, primarily in AWS, CDK and basics of C++ Hands-on experience in Unix or any scripting language Read and understand complex application code and make code fixes to resolve support issues Develop tools and automate manual operational tasks and easy maintenance of our services. Build monitoring metrics dashboard, and report System health and Support status metrics. Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. A day in the life Create cloud infrastructure fix/debug issues deployment of features in cloud develop tooling and CDK oncall support - 2+ years of software development, or 2+ years of technical support experience - Bachelors degree in engineering or equivalent - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern program languages - Experience with AWS, networks and operating systems

Amazon IES (India & Emerging Stores) CFX team is offering a truly exceptional opportunity to be a part of a team working on industry-leading products/ technologies. We work on initiatives to reduce cost to serve for customers while improving the customer experience. Our systems need to meet remarkably high standards of quality, performance and reliability, operating around the clock on a massive scale. You will work with engineers for software across a variety of n-tier architectures and latest technologies. We are looking for a talented, detail, oriented and enthusiastic Support Engineer (Tech) who is passionate about problem solving and is enthusiastic about latest technology offered to consumers. Support Engineers own automation across backend & frontend services. Role requires execution of SOP driven coding assignments, understanding amazon tools and systems, scripting, making configuration changes to those systems, identifying opportunities for automation as well. Key job responsibilities We are looking for a talented, detail, oriented and enthusiastic Support Engineer who is passionate about problem solving and is enthusiastic about the new latest technology offered to consumers. 1. Own automation across backend & frontend services 2. Role requires execution of SOP driven coding assignments as well, understanding amazon tools and systems, making configuration changes to those systems, identifying opportunities for automation as well. 3. Basic coding knowledge in any language (Java, python etc.) A day in the life We are looking for a talented, detail, oriented and enthusiastic Support Engineer who is passionate about problem solving and is enthusiastic about the new latest technology offered to consumers. 1. Own automation across backend & frontend services 2. Role requires execution of SOP driven coding assignments as well, understanding amazon tools and systems, making configuration changes to those systems, identifying opportunities for automation as well. 3. Basic coding knowledge in any language (Java, python etc.) About the team Amazon IES (India & Emerging Stores) CFX team is offering a truly exceptional opportunity to be a part of a team working on industry-leading products/ technologies. We work on initiatives to reduce cost to serve for customers while improving the customer experience. Our systems need to meet remarkably high standards of quality, performance and reliability, operating around the clock on a massive scale. You will work with engineers for software across a variety of n-tier architectures and latest technologies. - 1+ years of software development, or 1+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience scripting in modern program languages - 1. Knowledge of service-oriented architecture & micro-services. - 2. Basic scripting skills - 3. Good problem solving skills. - 4. Basic knowledge of data structures & algorithms

Love to work in Digital Advertising; one of the biggest revenue drivers for internet giants of the world and Amazon s fastest-growing business with an explosive growth Love to conceptualise and build applications from grounds-upLike to develop real-time, distributed, large-scale, and modern front-end applicationsLike to interact with worldwide advertising customers to build systems that makes advertising and its functions automated and frictionlessInterested in being part of a worldwide Advertising Customer Experience teamThen, Software Development team that builds Tier-1 Advertising Experience wants you! Advertising is one of the fastest growing businesses within Amazon, empowering Amazon Sellers, Vendors, Authors, and Publishers to boost their product reach and sales through performance and display advertising. The Iron Mountain platform is an enabler for SSPAs worldwide rapid growth and offers a singular platform to manage all of the advertisers billing, invoicing, accounting automation, budgets, promotions, payments, and Billing Advertiser Experience(AX) in real-time while being transparent and audit-able from the ground-up. As a part of this high-energy, entrepreneurial team you will get an opportunity to innovate on solutions that control the very levers of our advertisers experience and have the satisfaction of seeing your work impacting multiple advertising business and bring in multi-million transactions worth 100x in dollar value on a daily basis. This platform owns these mandates for worldwide advertising and for all ad products displayed On or Off Amazon. The Iron Mountain team is looking for a Senior Technical Program Manager to participate in building a global, scaleable, extensible, and secure platform that singularly manages the Sourcing, Storage, Supply, Aggregation, Processing, Reporting of billions of clicks and impressions across multiple Iron Mountain services. This platform has to be capable of interacting with different ad serving platforms, seamlessly store the incoming clicks and impressions for the broad variety of Advertisement programs with no loss in information, and provide the events to downstream Iron Mountain services with the ability to replay/re-drive the events from any point in the past to support recovery. This platform is also responsible for building front-end applications for Billing, Budgeting, Payments, and Promotions Advertiser Experience(AX). This platform has to guarantee a sourcing-storage-supply SLA of sub-milliseconds to ensure that real time budgeting SLAs are not impacted. To build this platform you will need to be well versed with high performance architecture, distributed data processing and storage technologies. Key Technical Challenges: Distributed and Scalable Architecture: Looking at advertising international expansion and business growth plans for next year, we expect this traffic to grow 10X in near future. Billing and Budgeting system should be easily scalable to manage exponential increase in traffic and extensible to support different business needs. High Availability: Downtime of Billing and Budgeting system can cause a huge loss in revenue and loss of business opportunity for our advertisers. High Availability architecture is to make sure that the system is configured to handle different loads and different failures with minimal or no downtime. Precision: Every click or impression needs to be counted, accounted, invoiced, and charged in near real-time, without any exception. It impacts both revenue and regulatory compliance. We need to build generic and extensible reconcilers for any anomaly detection and raising an appropriate alarm. The fast growing Iron Mountain team today has members across Bangalore, Seattle, and New York, and like the advertising business is truly global in spirit! What is Performance and Display Advertising Amazon Advertising is a set of tools offered to advertisers - sellers, vendors, authors, publishers, and more - to increasing the visibility of their products and services on Amazon, using Cost-per-click (CPC) and Cost-per-impression (CPM) programs. At the scale of Amazon it is extremely important for our advertisers to have the right set of controls to create and boost their advertising presence to gain customers and create long term value. #sspajobs #Sr. Technical Program Manager #TPM-III #Sr. TPM #Senior Technical Program Manager #sr technical program manager #TPM #technical program manager #Bangalore Key job responsibilities - Own what you and your team create. - Serve as a technical lead on project of varying complexities. - Execute quality solutions in tandem with business and project management teams. - Strive for 100% efficiency by constantly automating newer processes and demands. - Broaden your technical expertise to be able to refine existing frameworks and build newer ones. - 7+ years of working directly with engineering teams experience - 5+ years of technical product or program management experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Experience owning/driving roadmap strategy and definition - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

The Amazon Fulfillment Technologies Support Team is looking for a System Dev Engineer who will join the team which supports all software applications responsible for shipment, item availability, customer promises, shipment optimization and other functions related to fulfillment services process. Your problem resolving skill will benefit customers directly, insuring Amazon able to meet all its commitments to our customers. Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking and resolving technical challenges, build and develop tools which will automate daily operational activities. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups. The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done. - 4+ years of non-internship professional software development experience - 2+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience - Knowledge of systems engineering fundamentals (networking, storage, operating systems) - Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby - Experience working in an Agile environment using the Scrum methodology - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems - Experience in automating, deploying, and supporting large-scale infrastructure

Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide. Amazon Business launched in 2015 with a vision to give businesses a simple, personalized and transparent online B2B experience. An extension of this vision was to simplify the integration for businesses connecting their e-procurement systems to Amazon Business, while giving them access to a broader selection of products and sellers. Amazon Business is looking for a full-time team member to join our Integration Support Operations team. We count on Integration Support Engineers to provide technical support to our managed partners and enterprise-scale customers who use the Amazon Business Integration technologies. You are excited by the prospect of being the first in a new support organization. You combine passion for customer service with a product mindset to ensure that key insights are communicated to our product teams. We are looking for people who have the expertise of managing technical integrations, fostering developer/business relationships, and who have a desire to improve the support experience of our customers. Amazon Business is looking for an Integration Support Engineer to partner with customers, partners and Amazon business teams in EU and APAC to identify new offerings and continuously improve the B2B integration process, current offerings and data quality. Additional tasks include maintenance of the Amazon B2B specifications, mapping and supplier configurations. To be successful, this candidate requires mastery of a variety of proven analytical, communication and leadership skills. Our Integration Support Engineers are experienced technologists with technical breadth and depth coupled with strong interpersonal and customer facing skills. Amazon Business Integration Support Engineers have technical expertise in Enterprise Resource Planning (ERP), eProcurement integrations, Single Sign-On systems, and REST API based integrations. Key job responsibilities - Assist our customers in managing complex enterprise systems, and high-quality tools that enable their business. - Manage high severity incidents independently till resolution. - Understands platform architecture (at a high-level), API documentation, and troubleshooting techniques. - Become an expert on Amazon Business Integration Technologies and APIs and how to best deploy them and troubleshoot them. - Work closely with product managers, product designers, and engineering to lead or contribute to large-scale projects - Business case development to support new and improved processes for customers that leverage our integrations and APIs. - Influence and advocate for our Business Partners on how best to use our APIs. - Act as a trusted advisor to partners in developing and prioritizing comprehensive, data-driven tool improvement requests and raise core problems to our Engineering and cross functional partners. - Act as a portal for technical communication between outside developers and our product teams. - Independently frames issues and translates them into actionable insights, with minimal guidance or input from manager. - Proactively and independently leads the strategic direction of area of ownership or project. Effectively completes several concurrent complex activities and executes on projects with minimal direction. - Makes decisions while understanding the trade-off between risk and speed/impact. - Proposes new ideas based on thoughtful understanding of the business. Ideas/plans are backed by data, methodical analysis, and clear operational plan - Effective and proactive communicator across markets and cross-functional central and regional teams. - Articulates data-driven insights in a clear way that drives thoughtful business actions. - Fosters strong relationships in cross-functional and global teams and able to persuade outcomes - 2+ years of software development, or 2+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems - Knowledge of web services, distributed systems, and web application development - Experience troubleshooting maintaining hardware software RAID - Experience with REST web services, XML, JSON