A synopsis of a Transportation Specialist role: A Transportation Specialist at ROC facilitates flow of information between different stakeholders ( Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Transportation Specialist at ROC works across two verticals - Inbound and Outbound operations. Inbound (IB) Operations deals with Vendor/Shipper/Carrier/Amazon Sites relationship, ensuring that the freight is picked-up on time and is delivered at destination sites as per the given appointment. Outbound (OB) Operations deals with Amazon Sites/Carrier/Carrier Hub/Shipper destination sites relationship, ensuring that the outbound truck leaves Amazon sites/Shipper origin sites to deliver customer orders as per promise. Transportation Specialists addresses any potential issues such as appointment bookings, reschedules, in-transit disruptions, weather impact situations etc. occurring during the lifecycle of pick-up to delivery. In addition to the IB or OB operations, transportation specialists support variety of tasks such as load scheduling, load cancelations, supporting network capacity management, coordinating with non-Amazon transportation organization such as rail, sea organizations, manage remote gate-houses, managing equipment availability, equipment maintenance and such. A Transportation Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements from sites/carriers/shippers/drivers and be able to analyze data and effectively communicate the resolution or actions with an effort to meet the network speed and customer promise. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Transportation Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Key job responsibilities Communicate with external customers (Carriers, Vendors/Suppliers, Shippers, Drivers) and internal customers (Amazon sites, business teams and stakeholders) Maintain high-standards of quality and productivity standards in all transactions or conversations Must be able to understand the size of problem and systemically escalate problems to the relevant owners and teams and follow through the closure of the issues Core responsibilities include working with Amazon Internal tools, MS Outlook, Word and Excel Must be able to quickly understand the business impact of the trends and make decisions in the best interest of customers and the organization based on available data. Work within various time constraints to meet critical business needs The organizational support runs across rotational shifts (24*7, 365 days) to support NA and EU regions Please Note: Currently as per requirement the team will start with core night shift and as the process expands candidates should be flexible to operate in 24x7 shifts - Basic qualifications: - Must be at least 18 years old High School, Diploma or Graduate/Post-Graduate - 0-5 years of experience in customer support/operations support - Freshers with no experience must have strong English communication skills through various means (verbal, written, or assisted communication methods) - Experience with Excel

NOC (Network Operations Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. Within NOC s umbrella, resides a fast-growing Last Mile support function - AMZL CO (Amazon Logistics Central Operations). AMZL CO is a team focused on driving higher quality at lower cost through standard work leveraging central management of the network. Central Operations (CO) supports daily planning and execution functions that impact Delivery Station (DS) operations across the AMZL and EDSP/XPT network. CO aims to bring efficiencies to processes through standardization, programmatic interventions and automations that improve planning, scheduling and routing efficiencies, reduce cost and free up time for station operators to focus on operational work. We cover the following functional areas with global parity: (i) Central Allocation - removes operator judgement on channel allocation by planning via O-TREAT (4 week to 1 week ahead) & 24 hour forecasting based D-1 capacity adjustments, (ii) Centralized Routing and Scheduling (CRS) - executes block scheduling (1 week ahead, D-1 block release) and route planning (D-day) of on-road capacity centrally, (iii) CO Systems Management (COSM) - performs station jurisdiction and sector configurations via JAS (Jurisdiction Authority Service), and handles sort & route planning configurations, (iv) Driver Support (CO DS) - aims to streamline the delivery process for DSPs and drivers by coordinating rescues through global tools - Rescue Planner (RP) & Mission Control (MC) and, (v) providing channel support for DSP, Flex and Hub DP along with account and payment management - WST entry validation, invoicing and weather incentives. CO team embarked on the journey of becoming operations execution partner of NA and EU COs in Jun 21 with an immediate objective of leveraging people cost benefits through targeted offshoring and in the long term, standardizing AMZL CO processes and technology in NA and EU and RoW (Rest of World) countries to establish worldwide parity, providing a platform for knowledge sharing and building a hybrid structure for local innovation and speed to market while optimizing gearing ratios and cost structures. We named the broader program MARCOPOLO. Marcopolo Vision: NOC s vision is to build a global Center of Excellence by being the prime provider of Last Mile Central Operations (CO) execution services to NA, EU and RoW marketplaces in next 3 years. This org will - 1) provide 24x7 coverage to all geographies, 2) leverage centralization at scale to optimize HC through improved Operator Utilization by unlocking synergies across time zones, 3) ensure at par or better SLA and quality by closely monitoring audit performance, 4) enable operational parity and standardization across workstreams and geographies, 5) leverage in-house automation team to automate manual execution, 6) work closely with in-country program and operations teams to provide inputs on large scale process improvement programs including hands-off-the-wheel automations, 7) support global expansion and standardization, leverage learnings and best practices across geographies and 8) facilitate joint OP request submission exercises to product and tech teams by incorporating use cases across geographies. Purview of a Trans Ops Specialist A Trans Ops Specialist at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals - Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. We are open to hiring candidates to work out of Hyderabad and willing to come to office all 5 working days of the week Key job responsibilities Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. Develop and/or understand performance metrics to assist with driving business results. Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by NOC. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment.

As we strive to be Earths most customer-centric company, Amazon has reinvented how hundreds of millions of people shop online - providing Customers with the opportunity to find and discover virtually anything they want to buy and providing millions of Sellers with a platform for growing successful businesses. Compliance Team in India, drives programmatic solutions to mitigate Compliance friction and enhance seller experience (SX) throughout their compliance journey. We aim to bridge gap between Seller awareness, Product readiness and compliance regulations/needs. We are looking for a smart and dynamic Compliance Account Management Associate. The Compliance Account Management Associate is responsible for managing critical seller communication, prioritization, and enforcement activities to ensure compliance and positive seller experience. This role will focus on proactive engagement, identification of high-priority sellers, enforcement of policies, and governance of related systems and processes. Key job responsibilities Key job responsibilities - Manage multi-channel engagement to drive seller outreach. - Collaborate with cross-functional teams to identify high-priority sellers for targeted outreach and support. - Analyze seller data to detect and action against those who have crossed defined grace periods. - Facilitate the enforcement of policies for non-compliant sellers. - Bachelor degree, and 0 to 3 years of relevant working experience - Seller facing or account management experience - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner. - Experience in Excel - Interested in US shift - Experience in setting up multi-channel communications - Experience in analyzing data and best practices to assess performance drivers - Experience in writing SQL queries

A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times. Provides/ expedites prompt and efficient service to Amazon sellers/ delivery partners. Effectively manage sensitive cases by reporting up the escalation matrix. Demonstrate excellent time-management skills. Maintains or exceeds targeted performance metrics. Actively seek solutions through logical reasoning and identify trends to suggest process improvements. Graduation in any specialization from a recognized university. Excellent communication skills (written and verbal) in language. Ability to communicate correctly and clearly with all customers. Good comprehension skills - ability to clearly understand and state the issues customers present. Work successfully in a team environment as well as independently. Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer. Excellent typing skills. Demonstrates an ability to successfully navigate websites. Demonstrates a proficient knowledge of email applications. Proficiency in Advanced Excel (pivot tables, vlookups).

GAR (Global Accts Rec) is looking for Cash Application Analyst responsible for posting payments from the lockbox, ACH, and wire transfer to customer accounts This role includes cash application and reconciling payments, communicating cash adjustments, and reducing un-applied cash receipts on aged accounts receivable This position also requires research on missing, unidentified and rejected funds and collaborating with various internal departments to apply payments timely and accurately Successful candidate is expected to analyze reports and reconciles large amounts of data with the ability to communicate results to management Knowledge of India indirect tax law is added advantage Bachelors degree in accounting and commerce (B Com) Knowledge of Excel at an advanced level Experience with Microsoft Office products and applications 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience

This role is based in SWA. Purview of a Transportation Specialist In this role, the candidate will work with business and operations team to solve customer escalations, analyze historic results, initiate programs - all in an environment of rapid growth and increasing complexity. Candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required. He/she will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, good analytic insight, and be a passionate advocate of customer to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, and have excellent project-management skills. Responsibilities include, but are not limited to: Communication with internal customers (LM, MM, EF, FC, S&OP, Trans Program, etc). Exceptional written and verbal communication skills with the ability to create and present complex information clearly and concisely. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision. Strong analytical, mediation and problem resolution skills. Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning. Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams. Understanding of process improvement techniques Key job responsibilities a. Deep dive skills with the data and producing analysis b. Coordinate with stakeholders and work on permanently resolving these concerns by setting up SOPs/automation c. Deep dive on Operation and shipper escalations d. Run defect reduction programs by coordinating with various cross functional teams e. Develop reports f. Execute pilots for improving experience - Bachelors degree in a quantitative/technical field such as computer science, engineering, statistics - Experience with Excel - Experience with SQL - Excellent interpersonal skills - Demonstrated problem solving skills and analytical skills

Are you customer-obsessed, flexible, smart, and analytical? Are you a strategic yet execution-focused leader passionate about e-commerce? Are you an experienced, entrepreneurial professional with a strong work ethic? If so, this opportunity is perfect for you. You will manage a set of partners (third-party vendors), primarily in tier 2/3 cities across India. The purpose of this role is to bring relevant sellers and product selection from these cities onto the Amazon.in platform through strategic partnerships. You and your team will be responsible for: Identifying potential partners in assigned geography Training new and existing partners on operational processes and sales strategies Recruiting new sellers and expanding product selection Providing day-to-day operational support Managing seller account management through partners Maintaining invoicing and payout cycles Additionally, you will drive innovation and continuous improvement in processes and quality to enhance customer experience by collaborating with multiple stakeholders across different functions. This is an exceptional opportunity to join an entrepreneurial team solving challenging problems in the e-commerce landscape. To succeed in this role, you must possess superior customer interfacing skills and demonstrate ownership, analytical ability, and meticulous attention to detail. You will operate in a fast-moving, sometimes ambiguous environment, requiring autonomous work and taking full responsibility for achieving business objectives. The role offers opportunities to develop original ideas, approaches, and solutions in a competitive and dynamic business climate. Key job responsibilities Demonstrate comprehensive understanding of Amazons products and services, effectively communicating their functions and benefits to external audiences. Recruit, train, and manage partners within a designated area or city. Develop and implement standardized operating processes to enhance organizational scalability. Leverage local market insights to define target seller base and industry verticals. Proactively identify and engage valuable partners, sellers, and product selections. Lead team efforts to acquire retailers with high-value product offerings and establish sustainable, long-term partnerships. Collaborate with internal teams to assess seller requirements and implement ideas to boost seller success. Conduct data-driven analysis to support and optimize seller success post-launch. - Bachelors degree - Experience with Excel - Experience with Microsoft Office products and applications

Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification. Key job responsibilities - Conduct investigations - Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends - Consistently achieve daily/weekly/monthly targets and quality standards for investigations - Knowledge to systematically escalate problems or variance in the information - Experience to follow through on the resolutions to ensure they are delivered - Participate in ad-hoc projects and assignments as necessary A day in the life - Meet productivity, quality and other hygiene metrics/ goals - Share inputs for SOP enhancements 6 months to 1 year of experience -Speak, write, and read fluently ( English ) -Experience with Microsoft Office products and applications -Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays 6 months to 1 year of experience -Speak, write, and read fluently ( English ) -Experience with Microsoft Office products and applications -Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You ll be the first point of contact for our customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. What are your hours? This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hours . In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6am and 11 pm Sunday to Monday. You may be required to work national holidays . You will learn more about your exact schedule closer to your start date. What strengths will you bring? Hard-working, articulate, and detail-oriented Friendly and customer-focused in every situation Ability to learn quickly and embrace change Comfortable multi-tasking in a high-energy environment. What benefits will you receive? One of the great things about joining Amazon s Customer Service team is that you don t need past experience in customer service. You ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including: Medical insurance Pension plan Lifestyle benefits and retail discounts through our Amazon Extras program Expert training and ongoing opportunities to learn more and develop your skills If this role sounds like it s for you, then click on the link below to start the application process! You ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience. If successful, we will contact you about next steps! Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. What qualifications do we need from you? Minimum age: 18 years old Have the right to work in India Strong communication skills in English (both written and oral fluency) Experience working with a computer The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)

Amazon International Emerging Stores Customer Fulfillment eXperience a.k.a. IES CFX team is offering a truly exceptional opportunity to be a part of a team working on industry-leading products/ technologies. We work on initiatives to reduce cost to serve for customers while improving the customer experience. Our systems need to meet remarkably high standards of quality, performance and reliability, operating around the clock on a massive scale. You will work with engineers for software across a variety of n-tier architectures and latest technologies. We are looking for a talented, detail, oriented and enthusiastic QA Technician who is passionate about quality and is enthusiastic about the new latest technology offered to consumers. Aligning with our Mobile First approach; QA Technicians owns testing across various platforms like Mobile Web, Mobile Apps and Desktop browsers. Key job responsibilities - Creation & Execution of test scenarios - Create test plans for small to medium scale projects - Creation of UI automation tests on existing UI automation frameworks - Drive UAT & Reviews with Product & SDEs with the support of Senior QA engineers - A graduate in Quantitative fields such as science and engineering. (0-2 experience) - Manual QA experience or Understanding of testing methodologies. - Ability to writing new test cases for the feature, execute and maintain. - Good understanding in one scripting language (python, Java) - 1+ year of experience working as a Quality Assurance Technician Experience in manual testing Experience in automation testing Bachelor s Degree in Computer Science or related field Good Analytical skills Knowledge on QA Methodology

The Last Mile tech team in Hyderabad is looking for a System Dev Engineer who will work alongside Delivery Associate Lifecycle Management (DA-LCM) tech and product team in amazon transportation organization. SysDev Engineer will be specializing in Tech and OE frameworks used within last-mile and DSP tech teams. Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and scaling, implementing the fix for internally developed code, performing SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on DA-LCM team software projects, updating/enhancing our current software, automation of support processes and documentation of our systems. The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done. Key job responsibilities As a System Development Engineer you will: * Play vital role in helping us leverage supporting and developing technologies on any platform to increase global collaboration, increase efficiency, and meet our controller ship requirements * Directly work with development team to improve the applications built by conducting technical mitigations and deep dives on reported issues to find the cause and corrective actions * Work on proactive detection mechanism to report dip in software performance by building efficient metrics/monitors/alarms using our in house tools * Build tools and automation to optimize the system, simplify processes, etc. About the team DSP (Delivery Service Partner) techs vision is to be the tech that powers world s best owner-operated business opportunity, empowering small business owners to build high quality and sustainable logistics companies. DSP Tech powers the tech that supports annually ~10 billion packages through last mile operations and support 90+% of AMZL package volume. Our foundational tenets of building from global from day 1 and being multi-program aware & multi-tenant tech brings multiple tech opportunities at scale. We are continuously working on exceeding customer experience expectations, building on our mobile first strategy and building highly evolvable tech systems. - Experience in automating, deploying, and supporting infrastructure - Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust - Experience with Linux/Unix - Experience with CI/CD pipelines build processes

Note - Kindly note that this role is for 1 year contract. Do you want to develop the next generation Payments products for Indias fastest growing e-commerce company? Do you enjoy working in an entrepreneurial environment solving complex technical problems and delivering innovative solutions? If so, join us on Amazon India Payments Tech team. We are a group of talented technical professionals that are empowered and driven to build innovative world class experiences for millions of Amazon customers. The India Payments Tech in Hyderabad is responsible to build product and technology solutions to build great payments products and experiences using various technologies to solve complex problems related to distributed systems, scalable architecture, machine learning, and algorithms. To meet these challenges, we are looking for a high-energy, talented quality assurance engineer. You will work with multiple development teams and stakeholders in India and worldwide, to drive test strategy and implementation. A successful candidate will have a strong technical ability, excellent project management skills, great communication skills, and a motivation to achieve results in a fast-paced environment. Prior experience with Payment technology testing is a strong plus. The person chosen for this position will have the opportunity to contribute their creative ideas and energy to new, complex and business critical products. Key job responsibilities 1. Coordinate with multiple teams to communicate our technical requirements, drive schedules and review and help build test plans that test end-to-end functionality spanning services owned by multiple organisations. 2. Design, execute and automate tests of front end applications, and middle and back-end software across a variety of architectures and cutting-edge technologies. 3. Test systems at the user level, both manually and with automated tools. 4. Grey box testers rather than black-box testers, able to understand software internals, debug problems using log files, and write automated tests with scripts and/or user-level automated tools. 5. Work with Software Development Engineers and Business Owners to understand the technical implementation of features. 6. Work with business stakeholders, designers and customer service teams to understand customer usage models and develop test plans and suites that approximate real-world environments. 7. Help drive the software development process towards quality-centric methodologies, always seeking to avoid defects or find them at the earliest stage possible. A day in the life As a Quality Assurance Engineer on India Payment team, you will work with Software Development Engineers to understand features and technical implementation. You will also work with groups such as Product Management, UX designers to understand customer usage models and develop test plans and suites that approximate real-world environments and regression tests driving the software development process toward quality-centric methodologies. You will develop automated tests to help fasten testing cycles and release faster to our customers. In this role, you will be responsible to deliver manual/automated solutions to test customer facing features. About the team Our leadership is full of tenured Amazonians, so the inherent Amazon culture of being Day 1 is intact. You will be part of a team that obsesses about the performance of our customer s experience and enjoy flexibility to pursue what makes sense. You will be responsible to set up and hold a high software quality bar besides providing technical direction to a highly technical team of Software Engineers. We have abundance of Growth opportunities, innovation opportunities, challenges and complexities. Come challenge yourself in our team-oriented atmosphere, and watch yourself grow with one of India s fastest growing Payment business. - 1+ years of quality assurance engineering experience - Bachelors degree - Experience in manual testing - Experience in automation testing - Experience in UI and API automation testing (Selenium/SOAPUI) - Experience in API & Mobile testing - Experience designing and planning test conditions, test scripts, and test data sets to ensure appropriate and adequate coverage and control

At Amazon, we are always exploring new opportunities to shape our global business. As a Programme Manager, you ll be an essential part of innovating and transforming our processes. You ll be taking the lead on the design and launch of new programmes for our customers. You ll also oversee programmes that are already running and find ways to improve them. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon. Key job responsibilities Launch programmes, monitor performance metrics, and report on the status of key objectives that affect deliverables Use data to understand operational challenges and create continuous improvement initiatives Work with a variety of other Amazon departments to identify and leverage best practices Within a programme environment, lead a multidisciplinary team in overcoming challenges and drive progress Manage stakeholders and internal processes, and define standards A day in the life As a Programme Manager, you will be responsible for planning, implementing, and improving initiatives that ensure smooth running of our operations. You ll work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise. Together, you ll identify exciting new opportunities and will take the lead when it comes to designing their implementation. You ll encourage and support your teams and colleagues to meet important deliverables, while proactively looking for new, data-backed ways we could do things better.Your work will be integral to your team s success. About the team Amazon couldn t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you ll help Amazon s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably. - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules

We are hiring Senior Program Manager to build and own the Supply Chain design and execution charter for Quick Commerce. The incumbent will be responsible to building Supply Chain processes across Inbound, Transportation and Outbound, and drive Operational excellence. The incumbent will also be driving high impact customer experience and cost optimization projects. These projects will typically involve designing and building complex new processes, driving technology solutions, driving large cost reduction or efficiency improvement initiatives or solving for scale up. The incumbent will - 1) Design Supply Chain processes, planning workstreams and drive automation 2) Work with finance, business, transportation and other Amazon teams to build processes and drive execution 3) Responsible for conducting external and internal benchmarking exercises to guide Supply Chain decisions 4) Create a plan and manage execution to deliver results 5) Develop a roadmap and metrics to measure progress of the initiatives they own. Own writing reports/documents that detail the progress to leadership on a frequent basis. 6) Liaise across functions to drive negotiation, alignment and take logical decisions while maintaining high speed of execution - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - 2+ years of driving process improvements experience - Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Want to make a significant business impact and build a platform from ground up? If so, here is an opportunity tailored for you. It s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. We, Transportation Engineering Systems -Tech Innovation (TITANS), build the software solutions to automate our network change management workflows and enable optimization of the network plan. Our mission is to build the most efficient and optimal transportation system on the planet, using our engineering muscle as our biggest advantage. Our team, TITANS, builds the technology that enables configuration and planning automation to reduce operational overhead and increasing velocity for network plan generation. Key job responsibilities You will lead Product roadmap for Quality improvement products for TESS, which includes business requirements/user story definition, feature prioritization, implementation by partnering with SDEs and Analytics teams, rollout planning and impact measurement. This role is inherently cross-functional; you will work closely with software developers, supply chain planners, UI design, and finance to enhance the customer experience and deliver on product ROI. We are looking for a highly analytical, resourceful, customer focused, team-oriented individual who has the ability to work independently under time constraints to meet deadlines. He or she will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. About the team TESS manages transportation network configuration by working with different internal stakeholders and systems, to deliver desired business outcomes. The North America Transportation Systems engineering team (TITANS) is a sub org within TESS and owns the development of software products for config and transportation planning automation. - 3+ years of product management experience - Experience in balancing conflicting priorities dealing with ambiguity - Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services - Knowledge of SQL and VBA at an advanced level - Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization

Looking for a career at a company that seeks to be Earth s most customer-centric company? If so, meet Amazon. Over the past 20+ years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). APEX NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazons transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, Relay Ops plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. Responsibilities of a RCP Program Manager under Relay Ops/NOC We are looking for an experienced Program Manager to coordinate and lead efforts across operations, multiple technology and program teams. Were looking for a hands-on and motivated self-starter whos passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL and tools like R/Python would be an added advantage. They should have experience in working with large data sets and the technical tools needed to work with them. They will have superb communication and customer-relationship skills, accurate analytic insight, and be a passionate advocate of operations team to other stakeholders. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. Key job responsibilities The incumbent will own the following - 1) They will be responsible for working with supply chain execution, transportation, FC, carriers and other Amazon teams to identify pain points and scope out large high impact projects 2) They will be responsible for driving cost benefit analysis and go/no-go decisions on various initiatives 3) Once a go decision is made, the program manager will work to evolve a plan and timeline for execution. 4) The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports that detail the progress to leadership on a frequent basis 5) They will liaise across functions to drive their project and help clear issues and bottlenecks. 6) They will work with technology teams to scope out and drive any tech changes that are needed About the team NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem-solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. - 1+ years of employee and performance management experience - Bachelors degree or equivalent, or 1+ years of Amazon (blue badge/FTE) experience - Experience defining program requirements and using data and metrics to determine improvements - 2+ years of performance metrics, process improvement or lean techniques experience

We are looking for a Program Manager who shares Amazons passion for the customer / sellers, someone who understands the importance of creating superior customer and partner experience sustainably for the business. We are looking for someone who can work with a small but high performance team, who works well with cross-functional teams of senior leaders, business managers, finance / operations / product teams, has an extremely high level of customer focus with a passion for business transformation. Key job responsibilities In this role, you will create and implement initiatives that enable Amazon and partner teams to deliver a sustainable business at scale and at the same time retain high bar on crucial customer facing parameters. You will collaborate with category, sellers, product, program, fulfilment channel teams across the company to define and execute right initiatives. You will experiment with pilot projects to identify right solutions that solves long-term business problems, resolving or mitigating issues in medium term and communicating with senior leaders in the organization on the progress made. - Ability to think both strategically and tactically in a high-energy, fast paced environment - Demonstrated ability to manage multiple projects: work prioritization, planning, task delegation and meeting timelines - Willingness to dive in and be comfortable with a degree of ambiguity - Strong verbal and written communication skills with demonstrated experience engaging and influencing cross-functional stakeholders and senior executives - Strong sense of ownership, urgency, drive, independence, and flexibility - Exceptional interpersonal, motivational, and communication skills to build the trust required to drive cross-functional projects - Technical aptitude and agility to learn the systems and technology used in our day to day business - High adaptability to understand the intellectual challenge of diving deep into projects spanning financial, operational, and retail domains - Ability to work with WW teams to conceptualize and roll out IN specific features. - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules

Have you ever ordered a product from Amazon and been amazed at how fast it gets to you? Every day Amazon engineers are relentlessly working to decrease the time between Click to Deliver for your products. The Amazon Fulfillment Technologies (AFT) team owns all of the software and infrastructure which powers Amazons world-class fulfillment engine. Our team is building complex, massive data systems to capture data during every step in the automated pipeline and use that data to proactively predict efficiency and cost improvements to deliver the packages fast to our customers. As an Amazon.com Big Data Engineer you will be working in one of the worlds largest and most complex data warehouse environments. You should be skilled in the architecture of DW solutions for the Enterprise using multiple platforms (RDBMS, Columnar, Cloud). You should have experience in the design, creation, management, and business use of extremely large data-sets. You should have excellent business and communication skills to be able to work with business owners to develop and define key business questions, and to build data sets that answer those questions. Above all, you should be passionate about working with huge data sets and someone who loves to bring data-sets together to answer business questions and drive change. As a Big Data Engineer in this role, you will develop new data engineering patterns that leverage a new cloud architecture, and will extend or migrate our existing data pipelines to this architecture as needed. You will also be assisting with integrating the Redshift platform as our primary processing platform to create the curated Amazon.com data model for the enterprise to leverage. You will be part of a team that builds the next generation data warehouse platform and to drive the adoption of new technologies and new practices in existing implementations. You will be responsible for designing and implementing the complex ETL pipelines in data warehouse platform and other BI solutions to support the rapidly growing and dynamic business demand for data, and use it to deliver the data as service which will have an immediate influence on day-to-day decision-making at Amazon.com. About the team Amazon Fulfillment Technologies (AFT) powers Amazon s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it. - 3+ years of data engineering experience - 4+ years of SQL experience - Experience with data modeling, warehousing and building ETL pipelines - Experience with AWS technologies like Redshift, S3, AWS Glue, EMR, Kinesis, FireHose, Lambda, and IAM roles and permissions - Experience with non-relational databases / data stores (object storage, document or key-value stores, graph databases, column-family databases)

The Site WHS officer will be responsible for partnering with a site operations team in a Fulfillment Center to execute company safety policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and kaizens, this individual will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our Associates. The Site WHS officer must demonstrate the ability to build trust and confidence with the Operations Team and influence change through providing comprehensive risk assessments and safety data analysis. The Site WHS officer must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. This individual must instruct and train Operations Leaders in company safety policies and assist the operations site teams in incorporating our safety standards at their site. The Site WHS officer will be required to identify best practices and incorporate these best practices into our standards to continuously improve company safety policies. The Site WHS officer will be required to possess excellent safety program and relevant safety, environmental and ergonomic knowledge and demonstrates this expertise when working with Operations. The Site WHS officer will be responsible to lead a safety team members: Safety Specialist, Safety Coordinators, Onsite first aid Associates. This individual must create and execute leadership development plans for their Safety Associates on their team. They must communicate safety team expectations and give frequent and appropriate feedback to their safety teams and ensure they are executing to the core competencies of an Amazon safety professional. 2+ years previous experience in Environment, Health & Safety or Industrial Safety Engineering Bachelor s degree in engineering or a related field required. Experience in reputed private or government organisations Experience managing multiple direct reports. Must be flexible regarding shifts. Experience implementing lean principles and process improvement in an operational environment. Experience managing multiple direct reports Fullfillment Center or Manufacturing Safety experience with mix of exempt and non-exempt employees at a site of at least 200 people preferred. Relevant degree preferred Experience in a fast paced, changing/growing organization Government Certified Safety Professional preferred Excellent written and verbal communication skills, including comfort interfacing with site leaders. Ability to develop and implement department goals and strategies. Strong analytical skills with demonstrated problem solving ability. Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy

At Amazon, we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. Job Deliverables: Daily Management of shift: o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Monitor status of counts and problem solve queues Responsible for shift quality and associated action plans Preparing and implementing training and development plans for associates Conduct a 4M and 5S audit for the respective work stations on a daily basis Stand-in for Area Manager - Bachelors degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Bachelors degree in Executive Assistant or Business Administration