Amazon Blended Process - USA + India Clients Handling

Title: Client Query Resolution Specialist – Amazon (Blended Process)

Location: Sector 18, Gurgaon

Process:

Amazon – Blended Customer Support (80% Chat, 20% Voice)
Client Base: USA and Domestic (India)

Working Days: 6 Days a Week

Salary Structure:

• Fresher: ₹25,000 CTC
• 6 Months Experience: ₹30,000 CTC
• 1 Year+ Experience: ₹35,000 CTC
• Performance-based incentives and bonuses atleast 25,000 PM

Key Responsibilities:

• Handle customer queries through chat (80%) and inbound voice calls (20%)
• Interact confidently with both USA-based and domestic customers
• Resolve issues, complaints, and problems effectively
• Ensure timely and satisfactory resolutions to customer queries
• Maintain accurate records and adhere to quality standards

Required Skills:

• Must have absolute fluency in English and Hindi (spoken and written)
• Should be confident and comfortable in handling USA-based clients
• Willingness and interest to interact with global customers via chat and voice
• Strong comprehension, typing, and problem-solving skills
• Basic system navigation skills

Eligibility Criteria:

• Undergraduates and above can apply
• Both freshers and experienced candidates are welcome

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

Application Question(s):

• How many months of experience do you have in Sales or Customer Support or Blended Process ?
• What's your current in-hand salary?
• How much do you rate your English Communication Skill out of 10?

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

License/Certification:

• Expertise to handle USA Customers too ? (Preferred)
• Experience in Sales or Customer Support ? (Preferred)

Location:

• Gurgaon, Haryana (Preferred)

Work Location: In person

Speak with the employer
+91 7836095291