AM / Customer Support Executive

Dhruv Corporate (HR) Solutions Pvt. Ltd.

5 - 7 years

8 - 9 Lacs

ahmedabad

Posted:8 hours ago| Platform:

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Skills Required

plc programming automation plc programming technical documentation customer support plc troubleshooting technical support siemens plc st language

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking an experienced Customer Support Executive with expertise in Automation PLC Programming using ST language.
The candidate will provide technical support to customers via phone, email, or chat, troubleshooting complex issues related to PLC programming, hardware, and software. Responsibilities include debugging ST language code, optimizing PLC programs, and maintaining accurate records of customer interactions.
The role involves effective communication with customers to understand issues, provide solutions, and ensure satisfaction.
The candidate will collaborate with internal teams, including sales, engineering, and development, to resolve issues and improve products.
Additionally, the executive will contribute to developing and maintaining a knowledge base to enhance support efficiency.
Strong problem-solving, analytical, and time management skills are essential to handle multiple priorities and meet deadlines.
This position offers exposure to advanced automation systems and customer-facing technical challenges.

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