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Allsec Technologies
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Alldigi Tech - Hiring - Customer Care Executive (Escalation Desk)

Alldigi Tech - Hiring - Customer Care Executive (Escalation Desk)

Allsec Technologies

1 - 5 years

1 - 3 Lacs

Chennai

Posted:1 week ago| Platform:

Apply

Skills Required

Kannada Handling Escalations Handling Customer Queries Inbound Calls Handling Client Calls Voice Process Email Process Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greeting from AllDigi Tech!!!

Job Title:Customer Care Executive (Escalation calls and mails Handling)

English and Kannada

Key Responsibilities:

Handle escalated customer inquiries and complaints with professionalism and efficiency.
Investigate and resolve complex customer issues in a timely manner to ensure customer satisfaction.
Provide guidance and support to junior customer care representatives in resolving escalated cases.
Collaborate with other departments to address recurring customer concerns and implement solutions.
Maintain accurate records of customer interactions and escalations for future reference and analysis.

Requirements:

Bachelor's degree or equivalent.
Proficiency in English with fluency in
Kannada.
Minimum 2 years of experience in customer handling, with a focus on managing escalations.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and the ability to remain calm under pressure.
Immediate joiners preferred.
Working Conditions:
Salary: 18,000 to 21,000 per month
Fixed shift: 9:30 AM to 6:00 PM (9 hrs)
6 days working days (Sunday fixed week-off)

Interested candidates please share your updated resume to the below mentioned HR

Akshaya HR - 8122910504

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