Akamai WAF engineer

Required Information

Details

Role: Akamai WAF engineer

Required Technical Skill Set: Akamai products ( CDN, WAF, DNS )

No of Requirements: 1

Desired Experience Range: 7 to 10 Years

Location of Requirement : Chennai / Bangalore

Responsibilities:

Installation & Configuration:

• Deploy and configure Akamai products (e.g., CDN, WAF, DNS, etc.) according to customer requirements and best practices.
• Integrate Akamai services with customer infrastructure, including web servers, load balancers, and DNS systems.
• Perform testing and validation to ensure proper functionality and performance.
• Document installation procedures and configurations.

Support & Troubleshooting:

• Provide technical support to customers via phone, email, and ticketing systems.
• Diagnose and resolve technical issues related to Akamai services.
• Proactively monitor Akamai performance and identify potential problems.
• Escalate complex issues to senior engineers or product teams as needed.
• Maintain accurate records of support interactions and troubleshooting steps.

Customer Communication:

• Communicate effectively with customers, providing timely updates and clear explanations of technical issues.
• Build strong relationships with customers and internal teams.
• Provide training and guidance to customers on Akamai products and services.

Collaboration & Improvement:

• Collaborate with other engineers and teams to share knowledge and improve processes.
• Contribute to the development of knowledge base articles and documentation.
• Stay up to date on the latest Akamai products and features.

Qualifications:

• Experience:

  (7+ years) in technical support, system administration, or network engineering. Experience with Akamai products is a significant advantage.

• Technical Skills:

• Strong understanding of networking concepts (TCP/IP, DNS, HTTP, etc.).
• Experience with web servers (Apache, Nginx, IIS) and load balancers.
• Familiarity with Linux/Unix operating systems.
• Knowledge of scripting languages (e.g., Python, Bash) is a plus.
• Experience with cloud platforms (AWS, Azure, GCP) is a plus.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to work independently and as part of a team.
• Customer-focused and results-oriented.