Airtel is a leading telecommunications company providing mobile voice and data services, broadband, and digital TV services across India and over 16 other countries in Asia and Africa.
Bengaluru
INR 5.0 - 9.0 Lacs P.A.
Work from Office
Full Time
Role & responsibilities Responsible for KPI delivery as per target & action for continues improvement. Responsible for identification of improvement areas for the circle & define corrective actions. Responsible for quality of fault repair /workmanship in the circle. Responsible for continuous improvement in customer experience. Optimum use of resources with planned productivity. Responsible for timely material availability and consumption booking. Work closely with all stakeholders to ensure smooth operations. Recommend process improvement to enhance customer experience. Co-ordinate with partner to ensure timely support to field team. Escalation handling for internal & external customers. Reduction of Customer Interaction, SR Rate, SLA & Quality of workmanship (Repeat + Reopen). Regular monitoring of fault repair performance, analyze customer faults for corrective actions. Training of field resources. Gate meeting at defined frequency. Field Visits are defined norms. Preferred candidate profile Diploma/B.Tech/BE- Electronics & Communication. In depth knowledge of I-WAN/UBR/FTTH/Wireless. Excellent analytical skills. Innovative. Collaborative Relation Skills. Vendor Management. Good management and leadership skills. Self-Motivated and positive attitude person. Proactive and result oriented. Team Player. Customer interfacing skills. Effective communication/interpersonal skills.
Pune
INR 2.5 - 7.0 Lacs P.A.
Work from Office
Full Time
About the job:- Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, India. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long-distance services to carriers. In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do 'jobs never done before'. Job Description :- Technical Understanding :- DDOS : Working knowledge on DDoS technology, exposure to Arbor & Radware platform is must. WAF (WAAP) : Working knowledge on WAF , API , BotM, Exposure to technology platform - F5, Imperva, Radware technology is required. Functional Requirements :- Good in customer communication. Working knowledge of basic ticket's management, customer updates Must have experience in managed services L-2 to have implementation experience as well. Working schedule - Across 24*7 shifts. Education qualification - Engineering graduate. Hands on experience in above mentioned technologies is significant & must required. Certification in above mentioned products is preferred.
Pune
INR 3.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Managed Services SOC Senior Analyst Job Summary: The Security Operations Center (SOC) Security L-2 Analyst serves in a SOC team, is responsible for conducting information security investigations as a result of security incidents identified by the Level-1 security analysts who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, Email and Phone). The L2 SOC Security Analyst is expected to have a solid understanding of information security and computer systems concepts and should be ready to work in shifts. An engineer in this position act as a point of escalation for Level-1 SOC security analysts in support of information security investigations to provide guidance and oversight on incident resolution and containment techniques. Job Description : Responsible for conducting information security investigations as a result of security incidents identified by the Level 1 security analyst who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, Email and Phone), Act as a point of escalation for Level-1 SOC security analysts in support of information security investigations to provide guidance and oversight on incident resolution and containment techniques. Should have experience in Developing new correlation rules & Parser writing Experience in Log source integration Act as the lead coordinator to individual information security incidents. Mentor security analysts regarding risk management, information security controls, incident analysis, incident response, SIEM monitoring, and other operational tasks (tools, techniques, Procedures) in support of technologies managed by the Security Operations Center. Document incidents from initial detection through final resolution. Participate in security incident management and vulnerability management processes. Coordinate with IT teams on escalations, tracking, performance issues, and outages. Works as part of a team to ensure that corporate data and technology platform components are safeguarded from known threats. Communicate effectively with customers, teammates, and management. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of security systems, SOC security process, procedures and policies. Define, create and maintain SIEM correlation rules, customer build documents, security process and procedures. Follow ITIL practices regarding incident, problem and change management. Staying up-to-date with emerging security threats including applicable regulatory security requirements. Maintain an inventory of the procedures used by the SOC and regularly evaluate the SOC procedures and add, remove, and update the procedures as appropriate Publish weekly reports to applicable teams Generate monthly reports on SOC activity Secondary skills like AV, HIPS, DCS, VA/ PT desirable Required Technical Expertise Must have experience in SIEM Management tool (QRADAR) Should have certifications like, ITIL, CCNA, CEH, VA (Product) Certification, CISM Process and Procedure adherence General network knowledge and TCP/IP Troubleshooting Ability to trace down an endpoint on the network, based on ticket information Familiarity with system log information and what it means Understanding of common network services (web, mail, DNS, authentication) Knowledge of host based firewalls, Anti-Malware, HIDS General Desktop OS and Server OS knowledge TCP/IP, Internet Routing, UNIX / LINUX & Windows NT
Nipani
INR 2.0 - 6.0 Lacs P.A.
Work from Office
Full Time
The DTC( Direct-to-Customer) business aims to leverage 50 million homes opportunity in India by providing simplified services and great and consistent customer experience. Catchment Sales Manager in DTC is a frontline sales role responsible for managing a retail outlet as well as driving broadband business in a dedicated catchment with a team size of 7-12 executives through customer service, market activations, network expansion and stakeholder management . EXPECTED DELIVERABLES Manage store operations SOPs, handle customer queries and escalations Ensure network expansion and timely installations by coordinating with market planning and project team Performance Tracking and governance large off roll team (7 -12) Online Lead Management Understand market demographics and increase market visibility through BTL activities as per customer segments Maintain good relationships with residential and market association to drive rollout and generate business Increase upselling and cross-selling to new and existing customer How you will succeed : Build a culture of serve to grow in stores Ensure robust planning to start strong Drive discipline in store and cash compliance Simplify communication for the field executives to understand Keep team motivated through team connects, rituals and R&R Building strong relationships with internal as well as external stakeholders and resourcefulness Partner Management (in LCO towns . What it Take: Broadband and network knowledge Inventory management Analytical Mindset & basic MS office Drive for results and Execution Excellence Ownership Influencing Build and maintain relationships. Interested candidate please do apply or share your updated resume to 8867950353 or a_p.s.sanjunivasini@airtel.com
Haldia
INR 3.0 - 5.5 Lacs P.A.
Work from Office
Full Time
Job Description Account Manager (B2B/ Corporate Sales) Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitionโs customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs Profile: Min Qualification: Any Graduate with min 1 yr of exp in b2b sales. Age-Upto 33 years
Burdwan
INR 3.0 - 5.5 Lacs P.A.
Work from Office
Full Time
Job Description Account Manager (B2B/ Corporate Sales) Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitionโs customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs Profile: Min Qualification: Any Graduate with min 1 yr of exp in b2b sales. Age-Upto 33 years
Gurgaon
INR 11.0 - 20.0 Lacs P.A.
Work from Office
Full Time
Preferred candidate profile Advance knowledge of RAN technologies & protocols. Site Solution Design familiarly with virtualization & cloud native architecture. Understanding of LMS strategy, SON principles, Coverage & capacity dimensioning. AIML Models Should have understanding Network architecture , Radio Hardware & Antenna System. Should be familiar with RF principles, Call flow & link budget. Should have knowledge on Radio parameters, KPIs & features. Proficient in Air interface algorithm & network tuning, Data analytical skills. Should have hands on experience of Python , Scripting models. Should be familiar with Energy efficiency / saving concepts.
Ambala, Rewari, Karnal
INR 2.75 - 5.5 Lacs P.A.
Work from Office
Full Time
Job Description: Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables โข Deliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue โขDevelop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs. Product: Broadband Lease Line PRI Line Post Paid & Pre-paid Sim Cards Interested candidates can share their updated resume at a_bhimashankar.hullenauru@airtel.com or can contact HR Bhimashankar - 9096781493
Gurgaon
INR 9.5 - 13.0 Lacs P.A.
Work from Office
Full Time
Job Description: We are seeking a dynamic and results-driven Service Delivery Manager to oversee large-scale bulk enterprise projects . This role is ideal for candidates with a background in network operations , client handling , field support , or end-to-end deployment experience . Knowledge of FTTH (Fiber to the Home) is a plus but not required. If you're open to traveling, eager to work in a fast-paced environment, and have a strong desire to learn and grow within the fiber industry, we would love to hear from you! Key Responsibilities: Experience in SAAS, B2B, Sales and Services, and Cloud Solutions : Knowledge and experience in SaaS, B2B, sales, and cloud solutions to deliver optimal service. Define Project Scope and Objectives: Collaborate with stakeholders to define clear project goals, ensuring alignment with the overall business objectives. Resource Planning and Management: Predict and allocate the necessary resources to successfully meet project objectives while managing resources efficiently. Project Scheduling: Develop and manage detailed project schedules and work plans to ensure the timely completion of all project milestones. Stakeholder Communication: Provide regular updates on project progress, strategy changes, and adjustments, ensuring clear communication with all involved parties. Vendor and Supplier Management: Manage vendor and supplier relationships, including contract management, task delegation, and communication of expectations for deliverables. Adherence to Industry Best Practices: Utilize industry best practices and standards throughout the project lifecycle to ensure high-quality results. Risk and Problem Management: Identify potential risks or issues that could impede project progress and take proactive measures to address them. Knowledge of Fiber Architecture: A strong understanding of fibre network architecture, ensuring the project design is scalable, efficient, and meets client requirements. Technical Knowledge of OTN & DWDM (Plus): A sound understanding of Optical Transport Networks (OTN) and Dense Wavelength Division Multiplexing (DWDM) is advantageous for optimizing deployment strategies. IP Networking Knowledge (Plus): Knowledge of IP (Internet Protocol) networking is a plus, enhancing the deployment and optimization of end-to-end network solutions. Large Project Delivery Experience: Proven experience in managing large-scale projects, meeting deadlines, and fulfilling business objectives. Project Management Expertise: Expertise in project management methodologies, resource allocation, risk management, and maintaining timelines. Customer/Business Escalation Management: Ability to handle customer and business escalations effectively, ensuring quick resolution and maintaining strong relationships with all stakeholders. Mission-Critical Project Handling: Experience managing high-priority, mission-critical projects with precision, ensuring successful execution and delivery. End-to-End Bulk Enterprise Deployment: Lead and manage the deployment of bulk enterprise fiber networks, ensuring seamless project delivery from inception through to completion. Additional Requirements: Client Handling & Field Support: Prior experience in client handling and providing field support for network or technology projects is required. Open to Travel: Must be willing and able to travel as necessary for field support, client meetings, and on-site project execution. End-to-End Deployment Experience: Experience in managing the entire lifecycle of large-scale projects, from planning and execution through to delivery and maintenance. Preferred Qualifications: Experience in Network Operations or Client Handling: Background in network operations , client handling , or field support is preferred. Knowledge of Fiber Network Deployment (FTTH): Knowledge of fibre network deployment, including FTTH , is a plus but not mandatory. Project Management Certification: Certifications such as PMP , PRINCE2 , or equivalent are desirable. Interested candidates share resume on : a_Kiran.Singh1@airtel.com
Kolkata
INR 5.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Term Coordinator-Kolkata: #BAL Required Abilities: Written Comprehension The ability to read and understand information and ideas presented in writing. Speech Clarity The ability to speak clearly so others can understand you. Excellent problem solving and prioritizing skills. Oral Expression The ability to communicate information and ideas in speaking so others will understand. Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences. Speech Recognition The ability to identify and understand the speech of another person. Required Work Experience : Coordinator Degree : Bachelor of Arts - BA | Associate of Science - AS Required Knowledge : Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Required Skills : Administrative Management, Record Keeping, Coordination Plan, Office Management Primary Responsibility : Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems. Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Siliguri
INR 5.0 - 9.0 Lacs P.A.
Work from Office
Full Time
Business Manager DTH-Siliguri -Zone: #BAL JOB DESCRIPTION Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Heres what you will get to experience as an Airtel employee: Limitless Impact: You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond.Limitless Ownership: You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one.Limitless Careers: You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences. So come join us, and #BeLimitless. Because you are. Job Details Job TitleTerritory Manager DesignationTerritory Manager Job Code FunctionDTH Sub-FunctionOperations Location Level/GradeSenior Executive or Assistant Manager Position Description The purpose of this role is to be at the frontline of the business for an entire territory with the responsibility of driving sales and end-to-end customer service. The role demands a manager who can increase market share, revenue and execute the GTM strategy. Also, the role requires to engage with partners & foster business relationships to enhance business for DTH. Organizational Relationship Reporting ToArea Manager (larger circles) / Circle Head (small circles) Total number of employees supervised by you DIRECTLY or INDIRECTLY ManagerialIndividual Contributors Directly Indirectly Key Responsibilities & Accountabilities Sales Management Optimize the sales and distribution network to enhance market penetration and ensure a robust channel presence in the assigned territory. Strengthen the distribution ecosystem by increasing activating outlets, effective coverage, and transacting outlets. Ensure brand visibility through organized merchandising activities to drive gross & net adds. Maintain adequate stock levels of various components in the inventory within the territory. Customer Experience Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution. Maintain maximum availability of recharge options so that existing customers are adequately serviced. Support upgradation of customers to higher versions & plans. Ensure compliance with policies and processes by the Installation Engineers and ensure customer SLAs are met. Lead timely closure of service request loops & intervene and handle complaints in case of escalations. Stakeholder Management Manage and expand retailer network through incentives, seamless grievance redressal and quality of service. Form partnerships and train retailers/distributors to strengthen the DTH business. Effectively implement active relationship management programs & conduct on-the-job training programs for retailers and field sales executives. Process Optimization Identify techniques to enhance the customer experience and manage service requests better. Maintain industry best practices to enhance the efficiency and competitiveness of services. People Management Lead the territory team and update their knowledge base to cater to the organizational need. Coordinate between cluster managers of sales and service. Manage the team responsible for installing, servicing, and repairing structures and major components. Recommend trainings as required for team member development. Own and manage a strong people connects at all levels across the organization. Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies. Knowledge, Certifications and Experience Education QualificationFull time graduate degree, MBA (optional) Total Experience1-3 years of experience in channel sales Certifications required (if any)XX Key Interactions Internal / External Stakeholders (Internal means External to the department and internal to the organization; External means External to the organization) InternalCircle Heads, Area / Cluster Managers & Field Sales Executives ExternalChannel Partners & Distributors Skills and Competencies Technical Competencies Proficiency in sales and marketing techniques Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook Leadership and Behavioural Competencies Customer Obsession Collaboration and Influence Ownership Mindset Learning Agility Navigating Change Leaders Building Leaders Execution Excellence
Manesar
INR 12.0 - 20.0 Lacs P.A.
Work from Office
Full Time
Role & responsibilities Understanding of Network architecture of the assigned customers. Solutions provided by Airtel & competitors to the customer. Customer expectations from the solutions. Coordination with Technical stakeholders in customers organization. Ensures right health of all critical & high value solutions. Insights to planning for configuring solutions basis customers requirements. Single point of contact for the customer for technical engagements. Technical expert and enabled with all tools. Handling the customer escalation and provide the solution timely. Good Communication, Analytical & Liaising skill to manage the partner and get them convince through the logical inputs. Measurement of the all KPIs & Performances of the all Lease partners as per the agreement. Hands on experience on MS Excel & PowerPoint to present the team/function performance. Key Learner and innovative mind set to convert the manual jobs to automate through Tools. Auditing the work performance of the team and appraise subordinates. Preferred candidate profile Must have expertise with SDWAN . In Depth knowledge of IP domain . In-depth knowledge of SDH, DWDM, OTN, NPT, EPT domains . Expert level of working experience with P2P & P2MP Services , EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP. Hands on with Huawei, CIENA, ALU, and TEJAS, ECI, high end DXC, OTN and DWDM equipment . Incident management, people management, Problem management.
Gulbarga
INR 2.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Function : Sales Reporting To: Zonal Sales Manager Job Level: Exe/Sr executive(If experienced and matching the criteria) Purpose of the Job An opportunity to be at the frontline of the business and take charge of an entire territory and increase the Customer Market Share, Revenue Market Share and execute the entire Go-To-Market (GTM) strategy in the prepaid business through the vast distribution network Key Deliverables Strengthen the distribution and sales network by increasing the SIM & Data Selling Outlets to the maximum possible extent in the assigned territory. Ensure existing customers are adequately serviced Understand the market demographics and drive sales strategy according to customer segments Drive the basic distribution parameters such as Channel profitability and Channel satisfaction Initiate active relationship management programs through continuous and effective engagement with Retailers and Field Sales Executives (FSE) Increase value for Partners i.e. Distributors, Retailers and Field Sales Executives through systematic marketing and merchandising activities Develop timely Market Intelligence reports, detailing the changing customer trends and competitors performance Work closely with the network team to understand and improve mobile network in the markets Skills Required Ability to ensure excellence in execution Ability to collaborate and work with large teams Analyze data and draw insights Consultation, facilitation and selling skills Enterprising and ability to convince stakeholders Basic computer literacy MS Office Excel Educational Qualifications Preferably MBA/ PGDM Work Experience Fresher or 1-4 years of Any Direct customer Sales Experience Please do kindly share your resume to a_p.s.sanjunivasini@airtel.com or WhatsApp to 8867950353
Hospet/Hosapete, Davangere
INR 5.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Function : Sales Reporting To: Zonal Sales Manager Job Level: Exe/Sr executive(If experienced and matching the criteria) Purpose of the Job An opportunity to be at the frontline of the business and take charge of an entire territory and increase the Customer Market Share, Revenue Market Share and execute the entire Go-To-Market (GTM) strategy in the prepaid business through the vast distribution network Key Deliverables Strengthen the distribution and sales network by increasing the SIM & Data Selling Outlets to the maximum possible extent in the assigned territory. Ensure existing customers are adequately serviced Understand the market demographics and drive sales strategy according to customer segments Drive the basic distribution parameters such as Channel profitability and Channel satisfaction Initiate active relationship management programs through continuous and effective engagement with Retailers and Field Sales Executives (FSE) Increase value for Partners i.e. Distributors, Retailers and Field Sales Executives through systematic marketing and merchandising activities Develop timely Market Intelligence reports, detailing the changing customer trends and competitors performance Work closely with the network team to understand and improve mobile network in the markets Skills Required Ability to ensure excellence in execution Ability to collaborate and work with large teams Analyze data and draw insights Consultation, facilitation and selling skills Enterprising and ability to convince stakeholders Basic computer literacy MS Office Excel Educational Qualifications Preferably MBA/ PGDM Work Experience Fresher or 1-4 years of Any Direct customer Sales Experience Please do kindly share your resume to a_p.s.sanjunivasini@airtel.com or WhatsApp to 8867950353
Bengaluru
INR 3.0 - 5.5 Lacs P.A.
Work from Office
Full Time
Store Operations & Audit / Compliance: Adherence of Store Operations in line with pre-defined SOPs Ensure that the look and feel of the store is as per guidelines/standards Track efficient Cash handling; prevent shoplifting / ensure safety and security Visual merchandising as per plan / guidelines Inventory and stock management to prevent stock-outs or excess Inventory KPI reporting as per guidelines and on-time Strategic Roll outs: Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory) Manage closure of current store during refit & conversion Profitability: To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell To ensure required MIS & tracking at CRO levels Manage Store expenses are as per plan Provide suggestions /feedback to improve store productivity People Development / Team Management: To ensure daily roistering & briefing to outsourced store staff Ensure that attrition issues (planned & unplanned) are escalated for timely resolution Ensure motivation & development of outsourced store staff Customer Experience: Ensure adherence to CE guidelines Manage staff allocation based on demand at point in time Personally step in to handle demanding customers Provide suggestions for improvements in CE Please do kindly share your resume to a_p.s.sanjuniavsini@airtel.com or call / whatsapp - 8867950353
Mumbai Suburbs, Navi Mumbai, Thane
INR 4.5 - 5.5 Lacs P.A.
Work from Office
Full Time
Job Description: Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables โขDeliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue โขDevelop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs. Product: Broadband Lease Line PRI Line Post Paid & Pre-paid Sim cards Interested candidates can share their updated resume at kiran.rokade@airtel.com or can contact HR Kiran -9082394244
Mumbai Suburbs, Thane, Mumbai (All Areas)
INR 5.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Job Description: Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables โขDeliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue โขDevelop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs. Product: Broadband Lease Line PRI Line Post Paid & Pre-paid Sim cards Interested candidates can share their updated resume at kiran.rokade@airtel.com or can contact HR Kiran -9082394244
Mumbai Suburbs, Navi Mumbai, Mumbai
INR 2.75 - 6.0 Lacs P.A.
Work from Office
Full Time
Job Description: Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables โขDeliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue โขDevelop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs. Product: Broadband Lease Line PRI Line Post Paid & Pre-paid Sim cards Interested candidates can share their updated resume at a_bhimashankar.hullenauru@airtel.com or can contact HR Bhimashankar -9096781493
Mumbai
INR 5.0 - 8.0 Lacs P.A.
Work from Office
Full Time
Territory Manager - Building Planning-Malad-Mumbai circle: #BAL JOB DESCRIPTION Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Heres what you will get to experience as an Airtel employee: Limitless Impact: You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond.Limitless Ownership: You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one.Limitless Careers: You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences. So come join us, and #BeLimitless. Because you are. Job Details Job TitleTerritory Sales Manager Building Permissions DesignationTerritory Sales Manager- Building Permissions Job Code FunctionBroadband Sub-FunctionMarket Planning LocationCircle Level/GradeSenior Executive/Assistant Manager Position Description The purpose of this role is to manage the permissions and partnerships with the resident and builder associations across the circle to ensure smooth roll-out of the broadband network. Organizational Relationship Reporting ToCircle Head Market Planning Total number of employees supervised by you DIRECTLY or INDIRECTLY ManagerialIndividual Contributors Directly-15 (Outsourced) Indirectly-- Key Responsibilities & Accountabilities Relationship Building Establish connects with potential resident/ builder associations for new rollout of network Create synergies with D2C team for smooth handover of RWAs/associations post rollout Liaise effectively with Resident Welfare Associations (RWAs)/ builders to create/maintain successful working relationships and establish Airtel ambassadors. Network Execution Ensure smooth deployment of network with support of network team in buildings/RWAs Execute strategy and enable BPEs and CFTs for network expansion Identify of new condos across city/territory People Management Works closely with BPEs/ACEs for seamless execution of the tasks Engage building permission executives in obtaining NOCs and drive their productivity Deploy and manage outsourced teams to secure appointments with builders/RWAs Responsible for engagement of driving building permission executives and drive their productivity Knowledge, Certifications and Experience Education QualificationFull-time postgraduate, preferably MBA/PGDM Total Experience2+ years of broadband/telecom experience 1-2 years sales experience (Preferably Account Management) Certifications required (if any)NA Key Interactions Internal / External Stakeholders (Internal means External to the department and internal to the organization; External means External to the organization) InternalNetwork team D2C team Deployment team ExternalRWAs, Builders Skills and Competencies Technical and Functional Competencies Relationship Building Network Understanding Analytical Skills Market Research and Insights Leadership and Behavioural Competencies Collaboration and Influence Ownership Mindset Learning Agility Navigating Change Execution Excellence Customer Obsession
Pune
INR 8.0 - 11.0 Lacs P.A.
Work from Office
Full Time
BDM-B2B-DTH-Pune: #BAL Required Abilities: Communication and negotiation skills. Ability to build rapport. Proficiency in English. Market knowledge. Required Work Experience : Business Development Manager Degree : Bachelor of Business Studies - BBS | Bachelor of Business Administration - BBA | Master of Business Administration - MBA Required Knowledge : Develop Entry Level Staff Into Valuable Salespeople. Provide Trustworthy Feedback And After-Sales Support. Build Long-Term Relationships With New And Existing Customers. Required Skills : Business Minded, Business Development Planning, Business Communication, Business Development Activities, Business Requirement Analysis, Business Transformation, Analyse Business Objectives, Business Leadership, Business Innovation, Business Growth, Business Development Primary Responsibility : Develop A Growth Strategy Focused Both On Financial Gain And Customer Satisfaction. Arrange Business Meetings With Prospective Clients. Conduct Research To Identify New Markets And Customer Needs.
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