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396 Job openings at Airtel
About Airtel

Airtel is a leading telecommunications company providing mobile voice and data services, broadband, and digital TV services across India and over 16 other countries in Asia and Africa.

Soc Analyst - Bharti Airtel - Chennai

Chennai

1 - 6 years

INR 3.0 - 6.0 Lacs P.A.

Work from Office

Full Time

Managed Services SOC Senior Analyst Job Summary: The Security Operations Center (SOC) Security L-2 Analyst serves in a SOC team, is responsible for conducting information security investigations as a result of security incidents identified by the Level-1 security analysts who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, Email and Phone). The L2 SOC Security Analyst is expected to have a solid understanding of information security and computer systems concepts and should be ready to work in shifts. An engineer in this position act as a point of escalation for Level-1 SOC security analysts in support of information security investigations to provide guidance and oversight on incident resolution and containment techniques. Job Description : Responsible for conducting information security investigations as a result of security incidents identified by the Level 1 security analyst who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, Email and Phone), Act as a point of escalation for Level-1 SOC security analysts in support of information security investigations to provide guidance and oversight on incident resolution and containment techniques. Should have experience in Developing new correlation rules & Parser writing Experience in Log source integration Act as the lead coordinator to individual information security incidents. Mentor security analysts regarding risk management, information security controls, incident analysis, incident response, SIEM monitoring, and other operational tasks (tools, techniques, Procedures) in support of technologies managed by the Security Operations Center. Document incidents from initial detection through final resolution. Participate in security incident management and vulnerability management processes. Coordinate with IT teams on escalations, tracking, performance issues, and outages. Works as part of a team to ensure that corporate data and technology platform components are safeguarded from known threats. Communicate effectively with customers, teammates, and management. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of security systems, SOC security process, procedures and policies. Define, create and maintain SIEM correlation rules, customer build documents, security process and procedures. Follow ITIL practices regarding incident, problem and change management. Staying up-to-date with emerging security threats including applicable regulatory security requirements. Maintain an inventory of the procedures used by the SOC and regularly evaluate the SOC procedures and add, remove, and update the procedures as appropriate Publish weekly reports to applicable teams Generate monthly reports on SOC activity Secondary skills like AV, HIPS, DCS, VA/ PT desirable Required Technical Expertise Must have experience in SIEM Management tool (QRADAR) Should have certifications like, ITIL, CCNA, CEH, VA (Product) Certification, CISM Process and Procedure adherence General network knowledge and TCP/IP Troubleshooting Ability to trace down an endpoint on the network, based on ticket information Familiarity with system log information and what it means Understanding of common network services (web, mail, DNS, authentication) Knowledge of host based firewalls, Anti-Malware, HIDS General Desktop OS and Server OS knowledge TCP/IP, Internet Routing, UNIX / LINUX & Windows NT

Application Security Architect || Bharti Airtel || Gurgaon

Gurgaon

5 - 10 years

INR 14.0 - 24.0 Lacs P.A.

Work from Office

Full Time

Skills: Expertise in application security frameworks and best practices, including OWASP, secure coding standards, and threat modelling. Proficiency in security assessment tools and techniques, including static and dynamic analysis, penetration testing, and code review. Strong understanding of secure software development life cycle (SDLC) processes and methodologies. Knowledge of common security vulnerabilities and how to mitigate them, including SQL injection, XSS, CSRF, and other application-layer attacks. Familiarity with authentication and authorization mechanisms, such as OAuth, SAML, JWT, and other identity management protocols. Experience with secure API development and web services security. Understanding of cryptography principles, including data encryption, hashing, and key management. Ability to design and implement security controls for cloud-native applications and microservices architectures. Strong problem-solving skills and the ability to work collaboratively with development teams, DevOps, and other stakeholders. Experience: 3-5 years of experience in application security or software development with a focus on security. 5 years of experience in information security or related roles. Experience in conducting security assessments and vulnerability management for applications. Scope of Work: Lead the design and implementation of secure software architectures for the organization's applications. Develop and enforce application security policies, procedures, and best practices. Conduct security assessments of applications, including vulnerability assessments, penetration testing, and code reviews. Collaborate with development teams to integrate security into the software development life cycle (SDLC) and ensure secure coding practices. Identify and mitigate security vulnerabilities in both new and existing applications. Provide guidance on secure design patterns, threat modelling, and risk assessment for applications. Review and approve security requirements and technical specifications for application projects. Develop and implement strategies for secure API development and integration. Work with DevOps teams to integrate security tools and practices into CI/CD pipelines. Stay current with emerging application security technologies, trends, and best practices. Educate and train development teams on application security principles and practices. Collaborate with other security teams, such as network security, OS security, and incident response, to ensure a cohesive security strategy. Develop and maintain documentation for application security controls, processes, and procedures. Participate in incident response activities related to application security breaches and vulnerabilities. Provide regular reports and metrics on application security posture and improvements.

Store Manager ( Ahmedabad / Surat / Rajkot / Baroda)

Ahmedabad, Rajkot, Surat

2 - 7 years

INR 3.0 - 6.0 Lacs P.A.

Work from Office

Full Time

Store Operations & Audit / Compliance: Adherence of Store Operations in line with pre-defined SOPs Ensure that the look and feel of the store is as per guidelines/standards Track efficient Cash handling; prevent shoplifting / ensure safety and security Visual merchandising as per plan / guidelines Inventory and stock management to prevent stock-outs or excess Inventory KPI reporting as per guidelines and on-time Strategic Roll outs: Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory) Manage closure of current store during refit & conversion Profitability: To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell To ensure required MIS & tracking at CRO levels Manage Store expenses are as per plan Provide suggestions /feedback to improve store productivity People Development / Team Management: To ensure daily roistering & briefing to outsourced store staff Ensure that attrition issues (planned & unplanned) are escalated for timely resolution Ensure motivation & development of outsourced store staff Customer Experience: Ensure adherence to CE guidelines Manage staff allocation based on demand at point in time Personally step in to handle demanding customers Provide suggestions for improvements in CE We are considering candidates across Gujarat, so kindly share the resumes at punitb.majithia@airtel.com, including details of the current salary and preferred location

Isp Engineer

Dehradun, Chandigarh, Kolkata

3 - 8 years

INR 2.5 - 6.0 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Design, deploy, and maintain telecommunications infrastructure for clients. Conduct site surveys to identify installation requirements and ensure compliance with industry standards. Install, configure, and troubleshoot equipment such as routers, switches, OLTs, muxes, ECI devices from Ciena and Huawei Server. Perform field operations to resolve issues related to network connectivity and performance. Collaborate with team members to achieve project goals and objectives. Desired Candidate Profile 3-8 years of experience in ISP engineering or a related field. B.Tech/B.E. (Any Specialization) or any technical background. Strong knowledge of networking protocols including routing and switching technologies. Proficiency in installing configuring various types of telecom equipment.

Territory Manager

Hyderabad

4 - 9 years

INR 3.5 - 6.5 Lacs P.A.

Work from Office

Full Time

Role & responsibilities. Job description 1. Strategy Implementation Maintain service level agreements while resolving customers service request. Identify opportunities for network rehabilitation within the assigned territory. Ensure compliance to quality and process standards defined for Airtel. Ensure safety standards and protocols are followed within the assigned territory. 2. Installation and Fault Repair Ensure resolution of service request as per defined timeline and service level agreement. Identify and analyse fault cases to minimise repeat or re-open cases. Responsible for Installation & Shifting performance across the job area and to drive defined KPI, whlie ensuring quality of installation & cost for installs Drive reduction in overall open service requests and repeat and reopen orders to meet KPI targets. Drive Serve to Sell through engineers. Manage escalation from internal/external customers related to the product. Coordinate with local cable operators (LCOs) to provide timely support to the customers. Coordinate with cross-functional teams to ensure faster installation and resolution. Understand the Airtel work app leveraged by the engineers and wiremen. Understand and resolve the challenges and issues faced by local cable operators (LCOs). 3. Reporting Leverage the Airtel work platform to monitor the performance of the associates in the service. Prepare documentation and report to showcase the productivity. Conduct audit of the productivity within the target date. 4. Process Optimization Identify ways to fasten the customer installation and fault repair process. Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster Carry out audit within target date and generate report 5. People Management Work closely with the team for seamless execution of the tasks. Coordination with cross functional teams CSD/NOC/O&M to provide faster resolutions

Isp Engineer

Chennai, Surat, Hyderabad

3 - 8 years

INR 2.5 - 6.0 Lacs P.A.

Work from Office

Full Time

Roles and Responsibilities Design, deploy, and maintain telecommunications infrastructure for clients. Conduct site surveys to identify installation requirements and ensure compliance with industry standards. Install, configure, and troubleshoot equipment such as routers, switches, OLTs, muxes, ECI devices from Ciena and Huawei Server. Perform field operations to resolve issues related to network connectivity and performance. Collaborate with team members to achieve project goals and objectives. Desired Candidate Profile 3-8 years of experience in ISP engineering or a related field. B.Tech/B.E. (Any Specialization) or any technical background. Strong knowledge of networking protocols including routing and switching technologies. Proficiency in installing configuring various types of telecom equipment. Note:- Open locations for this role is Chandigarh , Dehradun , kolkata , Mumbai , Pune , Chennai , Ahmedabad , Surat , Hyderabad. Female candidates willing to relocate they can also apply.

Opening For B2B Sales *(Field Sales)*chandigarh & punjab State

Jalandhar, Ludhiana, Chandigarh

1 - 6 years

INR 4.0 - 5.5 Lacs P.A.

Work from Office

Full Time

Job Description: Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables โ€ขDeliver Data, Voice and Fixed Line installation as per assigned targets New account break-in (hunting) for Data, Voice and Fixed Line. Cross-sell multi-product lines in existing and new customer Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity Be aware of competition plans & collect insights for market intelligence Monitor competitions customer offerings and planning sales interventions for different class of clients. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue โ€ขDevelop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs. Product: Broadband Lease Line PRI Line Post Paid & Pre-paid Sim cards Interested candidates can share their updated resume at kiran.rokade@airtel.com or can contact HR Kiran -9082394244

Territory Sales Manager ( Nipni, gangawati, yelbarga)

Gangawati, Nipani, Yelbarga

2 - 7 years

INR 4.0 - 6.0 Lacs P.A.

Work from Office

Full Time

Functional Responsibilities: โ€ข Strengthen the distribution and sales network by increasing the DTH Selling Outlets to the organizational expectation numbers in the assigned territory. โ€ข Ensure availability of recharge so that existing customers are adequately serviced โ€ข Understand the market demographics and drive sales strategy according to customer segments โ€ข Drive the basic distribution & hygiene parameters such as DTH Active Outlets, effective coverage and transacting outlets Ensure brand visibility through organized merchandising activities โ€ข Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met Handholding the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes โ€ข Ensure closure of Service Request loops & intervene and handle complaints in case of escalations. Escalate critical issues if required. โ€ข Plan field visits to gather & analyze competitor data on quality of services provided โ€ข Ensure maintenance of adequate inventory level of installation equipment for contingencies Upselling of products and service packs to customers Organizational Responsibilities โ€ข Effectively engage in partner appointment & partner management and control attrition & ROI Fostering the relationship with sales & service distributors in the assigned territory โ€ข Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives Develop timely Market Intelligence reports, detailing the changing customer trends and competitors performance โ€ข Effectively perform handholding & implement on the job training programs for Retailers and Field Sales Executives (FSE) What you need to have: Skills โ€ข Analytical skills โ€ข Consultation, facilitation, negotiation and selling skills Enterprising & Entrepreneurial skills Leadership and people management skills Basic computer literacy MS Office: Excel, Outlook Appropriate management of escalations Ensure timely resolutions of issues Partner management skills โ€ข Upselling skills Attributes โ€ข Ability to ensure excellence in execution Ability to collaborate and work with large teams Problem Solving ability Please do kindly share your resume to a_p.s.sanjunivasini@airtel.com or WhatsApp to 8867950353

Business Manager - DTH

Bhind, Ujjain, Raipur

4 - 9 years

INR 5.0 - 8.0 Lacs P.A.

Work from Office

Full Time

Business Manager DTH Position Description The purpose of this role is to be at the frontline of the business for an entire territory with the responsibility of driving sales and end-to-end customer service. The role demands a manager who can increase market share, revenue and execute the GTM strategy. Also, the role requires to engage with partners & foster business relationships to enhance business for DTH. Organizational Relationship Reporting To Area Manager Key Responsibilities & Accountabilities Sales Management Optimize the sales and distribution network to enhance market penetration and ensure a robust channel presence in the assigned territory. Strengthen the distribution ecosystem by increasing activating outlets, effective coverage, and transacting outlets. Ensure brand visibility through organized merchandising activities to drive gross & net adds. Maintain adequate stock levels of various components in the inventory within the territory. Customer Experience Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution. Maintain maximum availability of recharge options so that existing customers are adequately serviced. Support upgradation of customers to higher versions & plans. Ensure compliance with policies and processes by the Installation Engineers and ensure customer SLAs are met. Lead timely closure of service request loops & intervene and handle complaints in case of escalations. Stakeholder Management Manage and expand retailer network through incentives, seamless grievance redressal and quality of service. Form partnerships and train retailers/distributors to strengthen the DTH business. Effectively implement active relationship management programs & conduct on-the-job training programs for retailers and field sales executives. Process Optimization Identify techniques to enhance the customer experience and manage service requests better. Maintain industry best practices to enhance the efficiency and competitiveness of services. People Management Lead the territory team and update their knowledge base to cater to the organizational need. Coordinate between cluster managers of sales and service. Manage the team responsible for installing, servicing, and repairing structures and major components. Recommend trainings as required for team member development. Own and manage a strong people connects at all levels across the organization. Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies. Knowledge, Certifications and Experience Education Qualification Full time graduate degree, MBA (optional) Total Experience1-3 years of experience in channel sales Key Interactions Internal / External Stakeholders (Internal means External to the department and internal to the organization; External means External to the organization) InternalCircle Heads, Area / Cluster Managers & Field Sales Executives ExternalChannel Partners & Distributors Skills and Competencies Technical Competencies Proficiency in sales and marketing techniques Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook Leadership and Behavioural Competencies Customer Obsession Collaboration and Influence Ownership Mindset Learning Agility Navigating Change Leaders Building Leaders Execution Excellence

Human Resource Intern

Chennai

0 years

INR 0.5 - 0.5 Lacs P.A.

Work from Office

Full Time

Un Paid Internship Roles and Responsibilities Assist in end-to-end recruitment process, including job posting, sourcing, screening, interview coordination, shortlisting, and talent acquisition. Support the team in managing full-cycle recruiting for various positions within the organization. Collaborate with hiring managers to understand their requirements and develop effective recruitment strategies. Conduct research on industry trends and best practices to improve recruitment processes. Maintain accurate records of candidate applications, interviews, and offers made.

Lead - Plan Release Manager (ISP)

Gurgaon

9 - 14 years

INR 8.5 - 12.0 Lacs P.A.

Work from Office

Full Time

Position Overview: The I SP Deployment Plan Release Manager is responsible for managing the release and transport deployment of ISP projects. Key Responsibilities: Coordinate for ISP plan release with operations, planning, GIS, and circle ISP teams to ensure that deployments align with business objectives. Plan and execute the rollout of new services, system upgrades, and product releases for transport ISP network. Communicate release timelines, and dependencies with internal teams, external partners, and key stakeholders. Act as the primary point of contact for plan release-related inquiries and updates. Facilitate cross-functional meetings to align all stakeholders on release plans. Ensure that resources (personnel, tools, equipment) are available and proper tracking of those resource. Responsible for raising all plans in respective workflows required during project execution Qualifications: Education: Bachelors degree in Telecommunications, Project Management, or a related field. Experience: 9+Year of experience in release management, project management, or ISP deployment, with a strong focus on managing technical deployments. Skills: Strong understanding of ISP technologies, such as fiber-optic networks, wireline, transport, broadband, routers, and switching systems. Excellent communication skills to manage cross-functional teams and liaise with stakeholders. Ability to identify and resolve risks or issues during the deployment process. Strong problem-solving and decision-making skills in high-pressure environments. Interested candidate, share resume on a_Kiran.Singh1@airtel.com

Lead - Wireless Operations

Gurgaon

7 - 12 years

INR 7.0 - 13.0 Lacs P.A.

Work from Office

Full Time

Role & responsibilities Responsible for Field engineer productivity monitoring and focus on increasing the Productivity Responsible for analysis on Varied assurance KPIs (SR, SLA, Repeat, Field productivity) and drive for KPI improvement Responsible to database management, MAPA corrections. Responsible for publish daily dashboard (SR, SLA, KPI, Other activity) and Monthly KPI report. Responsible for weekly interlock with CFTs Drive quality preventive maintenance at the locations (BTS & CPE end) Drive NOC team for AT, PM and periodic interlock with GSMC NOC team for KPI improvement and SR reduction To ensure tools & testers are up to date & available to the circles To ensure Safety compliance & mental wellness To track bottom performers in the team every month Align training & Coaching sessions with B2B head and Lead Assurance Responsible for field KPI Correction (RSSI,CRC,Spped & Duplex,Interference) Responsible for NMS visibility of all deployed devices in field Strong Cordination with various stakeholders-OEM,SAM ,NOC,Mobility,MW,TOCO Team Responsible to cordinate with TOCO partner to reduce TOCO related issues Responsible for new product POCs for SR reduction & SLA improvement Preferred candidate profile Mandatory: Hands-on experience in operation and management of UBR/IWAN technology. Operation support experience on Radwin, Cambium, HFCL, MAKSAT UBR & Switches. Knowledge of MPLS and internet technology. As an Individual contributor, accountable for respective deliverables area. Ensure full awareness of the need of customer information To share technical knowledge with in the team and participate in cross skilling activities. Excellent problem solving skills

Sales Coordinator

Ahmedabad, Rajkot

1 - 6 years

INR 3.0 - 6.0 Lacs P.A.

Work from Office

Full Time

Sales Coordinator Location: We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before . Function : Sales Reporting To: ZBM Job Level: Executive / Sr Executive Purpose of the Job Directly responsible for voice/Data numbers (Mobile/FrontLine/3G/4G) from the region. Create a culture of system and processes that consistently meet and exceed performance standard through uniform deployment by timely and accurate information. Weekly & Monthly reports - Data OB, Target Vs Achievement of all LoBs , Daily reports - GADs, Funnel Vs Achievement, Schemes, etc , improve delivery by reverting between TAT% escalation trend along with % adherence to the briefcase time. Retain the data revenue from the existing account by upsell or cross sell along with proactive relationship management Key Deliverables Gather various report from back end / factories / ECRM tools MIS reporting as per process. Coordinate & close loop. Reduce time line for improve on TAT. Coordinate & close loop the back end requirements by the sales team with various internal & external agencies & act as support structure to Sales team when required. Continuous coordination with all channel partners Steady data flow from sales in locations to the head office. Cross functional coordination with backend functions Data analysis Skills Required Excellent computer skills - proficient in MS Excel, Access & Power point Hands-on with Excel and other data processing tools Strong analytical capabilities Cross functional orientation Educational Qualifications Bachelor Degree Work Experience 1-3 years of work experience in MIS & reporting

Corporate Sales Manager

Rajkot

3 - 8 years

INR 4.5 - 6.0 Lacs P.A.

Remote

Full Time

Here is a dream job that can change your life. Company: Bharati Airtel Services Limited( ON ROLL ) Location:- Rajkot , Jamnagar , Morbi Experience needed: 1 - 10 yrs Designation: Account Manager Salary Range: Candidates with current salary of 0- 6 lacs can apply. NOTE: This is a Field Sales Role. Candidates will need to visit customers and Manage an entire territory. Detailed Job Description:- Purpose of the Job- assistant manager sales * The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. โ€ขEnsure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables โ€ข Deliver Data, Voice and Fixed Line installation as per assigned targets โ€ข New account break-in (hunting) for Data, Voice and Fixed Line. โ€ข Cross-sell multi-product lines in existing and new customer โ€ข Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity โ€ข Be aware of competition plans & collect insights for market intelligence โ€ข Monitor competitions customer offerings and planning sales interventions for different class of clients. Benefits For you 2. Travelling Allowance will be 4k per month. 3. Food coupon Rs.100/- per day 5. Mobile handset reimbursement upto 15k (for 2 years) 6. On completion of 1.5 years in Airtel. If want to pursue MBA- reimbursement of fees, upto 75% 7. On completion of 1.5 years and after showing good performance in Airtel- can switch to other department also Interested candidate can share profile at sweety.angiya@airtel.com / contact 7358354314

Corporate Sales Manager

Rajkot, Jamnagar

3 - 8 years

INR 4.5 - 6.0 Lacs P.A.

Work from Office

Full Time

Here is a dream job that can change your life. Company: Bharati Airtel Services Limited( ON ROLL ) Location:- Rajkot , Jamnagar , Morbi Experience needed: 1 - 10 yrs Designation: Account Manager Salary Range: Candidates with current salary of 0- 6 lacs can apply. NOTE: This is a Field Sales Role. Candidates will need to visit customers and Manage an entire territory. Detailed Job Description:- Purpose of the Job- assistant manager sales * The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. โ€ขEnsure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Key Deliverables โ€ข Deliver Data, Voice and Fixed Line installation as per assigned targets โ€ข New account break-in (hunting) for Data, Voice and Fixed Line. โ€ข Cross-sell multi-product lines in existing and new customer โ€ข Build & maintain healthy funnel for all three Lines of Business with earmarked levels of maturity โ€ข Be aware of competition plans & collect insights for market intelligence โ€ข Monitor competitions customer offerings and planning sales interventions for different class of clients. Benefits For you 2. Travelling Allowance will be 4k per month. 3. Food coupon Rs.100/- per day 5. Mobile handset reimbursement upto 15k (for 2 years) 6. On completion of 1.5 years in Airtel. If want to pursue MBA- reimbursement of fees, upto 75% 7. On completion of 1.5 years and after showing good performance in Airtel- can switch to other department also Interested candidate can share profile at sweety.angiya@airtel.com / contact 7358354314

Lead - High Value Experience

Chandigarh

7 - 12 years

INR 7.0 - 16.0 Lacs P.A.

Work from Office

Full Time

JD Lead HNI Experience Job entails owning up Postpaid Mobile and Broadband experience for customers by analyzing the process and taking corrective actions. 1. Retention & Churn Management : Postpaid Mobile & Broadband Churn control through identifying churn levers and proactive solve Enhance Retention efficiencies on Voluntary cancellations and Involuntary buckets Eliminating the cause leading to churn at all touch points be it Stores or at Call center Analyze the churn data & identify proactive triggers and personalize retention initiatives based on lifecycle stages, customer journeys, consumer usage behavior pattern Manage the partner to drive timely retention activities Ensure compliance with process and policies and ensure its effective implementation 2. Improve Customer Experience โ€“ Reduce Customer pain Reduce Complaints by proactively analyzing the data & improving process, journeys, proactive actions / campaigns on base to educate customer Ensuring resolution within SLAs & reduce Repeat through respective process owners of all queries and complaints Non tolerance on execution gaps / delay causing customer impact and pushing teams Customer centric approach in reshaping / creating any process Support front end & Escalation handling from all touch points 3. Go Digital Driving Self Care Adoption Competition benchmarking, bringing new thoughts/solutions for expanding digital self-care options Bringing IVR / WhatsApp / Other digital modes based solves Simplify journeys & Test Existing & New journeys 4. Shifting & Device Recovery Drive Within SLA Shifting Reduce Shifting Rejects & Cancellations Enhance Shifting success through Follow up & Tracking of each shifting request received Analysis & Inputs for process improvement Manage partner for Device Recovery & ensure device retrieval 5. Stakeholder Management & Reporting Prepare reports on retention โ€“ daily, weekly, quarterly, monthly Prepare & present the trends, RCAs, reasoning, smart action plan to reduce churn Cross functional collaboration : coordinate with sales, marketing, billing, technical, contact center etc. Must Have Skillsets Strong Analytical & Presentation skills Ability to collaborate & drive other teams Technical Flair & Adaptability to understand Broadband Network & other technicalities

Qa Lead

Manesar, Gurgaon

11 - 21 years

INR 17.0 - 32.0 Lacs P.A.

Work from Office

Full Time

Job Title : Lead Cloud and Core Replica Lab The Lead is responsible for overseeing the design, implementation, and verification of virtualized and cloud-native telecom applications within a lab environment. The role involves managing cloud infrastructure, deploying NFVI solutions, and driving automation across the lifecycle of cloud services. Leading a team to ensure high availability and performance, the position requires collaboration with cross-functional teams and partners to support core network functions and VNF/CNF testing. Expertise in cloud technologies, network architecture, and system management is critical for driving innovation and ensuring seamless service delivery. Key responsibilities Design, Verification & Implementation: Oversee the design, verification, and implementation of virtualized and cloud-native telecom applications within the network, including the preparation and verification of High-Level Design (HLD) and Low-Level Design (LLD) for Core Network functions and application deployment. Infrastructure & Lab Management: Build and manage lab hardware infrastructure with necessary capacity and ensure timely upgrades to the latest versions. This includes configuration and deployment of routers and switches in the lab and through SDN where needed. Responsible for understanding and preparing Bill of Quantities (BoQ) for lab infrastructure expansion. Cloud Platform Deployment & Lifecycle Management: Deploy and manage OpenStack and OpenShift container platforms for VNF/CNF testing in lab environments. Drive the end-to-end automation of NFVI and cloud-native solutions, including zero-touch provisioning of server hardware, OS, platforms, applications, and services, as well as their lifecycle management Service Delivery & Recovery Management: Lead a team responsible for service delivery, cloud recovery, and ensuring that all cloud uptime and availability SLAs are met. System Monitoring & Maintenance: Monitor system integrity and availability of all hardware, infrastructure resources, and application logs. Perform regular preventative maintenance, system backups, recovery, and troubleshoot hardware/software failures with support from OEM partners. Apply necessary software upgrades and ensure network stability. Documentation & Reporting: Document network configurations, designs, topologies, processes, and configurations for cloud deployments and lab setups. Regularly track, report, and update the status of projects, providing necessary technical and system documentation in a timely manner. Automation & Troubleshooting: Use MANO framework and Ansible playbooks for automated multi-site deployments. Utilize tools such as Wireshark and port mirroring for troubleshooting and trace analysis. Support VNF validation across different cloud environments, especially with Cisco/Nokia Fabric and SDN networks. POC & Standards Contribution: Work with partners to perform proof of concepts and contribute to standardization forums and workgroups related to Cloud & Automation technologies. Ensure ongoing collaboration with technical and project teams to meet delivery timelines and quality standards. Skills Requirements: Strong knowledge of 4G and 5G network architecture, ecosystem, and call flows, with a deep understanding of virtualization and cloud-native technologies as they apply to telco networks. Understanding of deploying and managing horizontal cloud solutions with Red Hat OpenStack Platform (RHOSP) and Red Hat OpenShift Container Platform (RHOCP) across multiple NFVI layers. Experience with COTS hardware from vendors like HPE and Dell, as well as SDN/fabric technologies from Nokia and Cisco. Understanding of installation, configuration, and deployment of network routers and switches primarily from Cisco and Nokia. Familiarity with solutions on major public cloud infrastructures such as AWS, Azure, and GCP, adhering to best practices and industry standards. Experience in automating cloud-native service delivery using CI/CD and orchestration tools. Good understanding of Management and Orchestration (MANO) frameworks, Network Management, OSS/BSS systems, and TM Forum standards for managing and optimizing network services. Broad experience across data center disciplines, including: Virtualization technologies (VMware, KVM, Docker, Kubernetes) Operating systems (Linux, Windows) Storage systems (SAN, NAS, object storage) Networking components (routers, switches, load balancers, firewalls) Data protection, backup, and business continuity practices. Strong presentation and communication skills, with the ability to lead architecture and design discussions with internal stakeholders and external partners. Capable of providing clear technical documentation and project updates to diverse audiences. Experience & Qualifications: 8-10 years of relevant experience in core network and cloud infrastructure management. Preference will be given to candidates with certifications in cloud technologies ( Red Hat, AWS, Azure). Strong presentation and communication skills, with the ability to lead architecture and design discussions with internal stakeholders and external partners. Capable of providing clear technical documentation and project updates to diverse audiences. Experience & Qualifications: 8-10 years of relevant experience in core network and cloud infrastructure management. Preference will be given to candidates with certifications in cloud technologies ( Red Hat, AWS, Azure).

Data Science Engineer

Gurgaon

4 - 7 years

INR 25.0 - 40.0 Lacs P.A.

Hybrid

Full Time

Responsibilities Build world-class ML models. Design, run and analyze A/B and multivariate hypothesis tests aimed at optimizing customer experience, business KPIs and product funnels. End to end development and testing of the solutions as per the requirements. Be involved in technology research, capability building across newer technologies and tools in the ML ecosystem at scale. Influence business decisions to help improve consumer and network experiences. Spot new business opportunities and drive growth. Partner and work closely with engineering and product teams to build world class data products. Mentor data scientists. Minimum Qualifications Deep understanding of Statistical Analysis, Modeling and Machine Learning algorithms. 3+ years of experience with machine learning model development. Experience in designing and deploying ML modeling and prediction pipelines. Good command over Python, Tensorflow/PyTorch/Jax, PySpark. Strong coding skills with the ability to write high-performance code in Python/Julia/R. Familiar with version control. Must be fluent with SQL. Ability to contribute to multiple projects/demands simultaneously and work in a fast-paced, collaborative and iterative environment. Preferred Qualifications M.S./Ph.D. in Computer Science / Statistics / Applied Mathematics. Strong Python skills for data wrangling/analysis/visualization and modeling. Experience with distributed big data computing (Hadoop / Spark). Experience with Presto/Druid for ad-hoc analysis. Experience with mlflow and/or airflow for data pipelines and model deployment. Experience with Neural Networks (e.g. RankNet, MLP or LSTM) and NLP (e.g. Word2Vec). Deployed at least one industrial project using supervised/unsupervised machine Role & responsibilities Preferred candidate profile Perks and benefits

Project Manager || Gurgaon || Bharti Airtel

Gurgaon

4 - 9 years

INR 6.0 - 16.0 Lacs P.A.

Work from Office

Full Time

Project Manager Roles & Responsibilities:- Manage security projects from initiation through completion. Develop project plans, timelines, and milestones. Coordinate resources, stakeholders, and third-party vendors. Ensure projects are delivered on time, within scope, and within budget. Conduct risk management, issue resolution, and change management. Experience: Proven experience in managed services, particularly within the SOC/security domain. Strong understanding of cybersecurity principles, practices, and technologies. Certifications: Project Management Professional (PMP) or equivalent certification. Security certifications such as CISM, CISA, CEH, ISO 27001, or equivalent.

Developer NSO BPA || Gurgaon || Bharti Airtel

Delhi NCR, Gurgaon

2 - 6 years

INR 3.0 - 8.0 Lacs P.A.

Work from Office

Full Time

Extensive experience in a Python and Java development > Java & J2EE, JBoss application server, JDBC, Apache, Tomcat. > Core Java, Threads, XML JSON Parsing > Experience in cisco NSO platform > Data Modeling Techniques Yang > Proficiency in implementation of algorithms and use of advanced data structures to solve problems in computing. > Good grasp of algorithms, memory management and multithreaded programming > Good to have - Mysql, ElasticSearch > Experience with Unix/Linux > Good Problem solving & Analytical Skills > Networking skills on Routing protocols Research, design, implement and managing software programs > Writing and implementing efficient code > Guide team development efforts towards successful project delivery. > Maintain high standards of software quality within the team by establishing good practices and habits. Identify and encourage areas for growth and improvement within the team. > Technical design, implementation, deployment, and support.

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Airtel

Airtel

Airtel

Telecommunications

New Delhi

Approximately 250,000 Employees

396 Jobs

    Key People

  • Gopal Vittal

    Managing Director & CEO
  • Akshay Munjal

    Chief Financial Officer
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