Job Description

Role & responsibilities Understanding of Network architecture of the assigned customers. Solutions provided by Airtel & competitors to the customer. Customer expectations from the solutions. Coordination with Technical stakeholders in customers organization. Ensures right health of all critical & high value solutions. Insights to planning for configuring solutions basis customers requirements. Single point of contact for the customer for technical engagements. Technical expert and enabled with all tools. Handling the customer escalation and provide the solution timely. Good Communication, Analytical & Liaising skill to manage the partner and get them convince through the logical inputs. Measurement of the all KPIs & Performances of the all Lease partners as per the agreement. Hands on experience on MS Excel & PowerPoint to present the team/function performance. Key Learner and innovative mind set to convert the manual jobs to automate through Tools. Auditing the work performance of the team and appraise subordinates. Preferred candidate profile Must have expertise with SDWAN . In Depth knowledge of IP domain . In-depth knowledge of SDH, DWDM, OTN, NPT, EPT domains . Expert level of working experience with P2P & P2MP Services , EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP. Hands on with Huawei, CIENA, ALU, and TEJAS, ECI, high end DXC, OTN and DWDM equipment . Incident management, people management, Problem management.