Job
Description
Job Description: We are seeking a dynamic and results-driven Service Delivery Manager to oversee large-scale bulk enterprise projects . This role is ideal for candidates with a background in network operations , client handling , field support , or end-to-end deployment experience . Knowledge of FTTH (Fiber to the Home) is a plus but not required. If you're open to traveling, eager to work in a fast-paced environment, and have a strong desire to learn and grow within the fiber industry, we would love to hear from you! Key Responsibilities: Experience in SAAS, B2B, Sales and Services, and Cloud Solutions : Knowledge and experience in SaaS, B2B, sales, and cloud solutions to deliver optimal service. Define Project Scope and Objectives: Collaborate with stakeholders to define clear project goals, ensuring alignment with the overall business objectives. Resource Planning and Management: Predict and allocate the necessary resources to successfully meet project objectives while managing resources efficiently. Project Scheduling: Develop and manage detailed project schedules and work plans to ensure the timely completion of all project milestones. Stakeholder Communication: Provide regular updates on project progress, strategy changes, and adjustments, ensuring clear communication with all involved parties. Vendor and Supplier Management: Manage vendor and supplier relationships, including contract management, task delegation, and communication of expectations for deliverables. Adherence to Industry Best Practices: Utilize industry best practices and standards throughout the project lifecycle to ensure high-quality results. Risk and Problem Management: Identify potential risks or issues that could impede project progress and take proactive measures to address them. Knowledge of Fiber Architecture: A strong understanding of fibre network architecture, ensuring the project design is scalable, efficient, and meets client requirements. Technical Knowledge of OTN & DWDM (Plus): A sound understanding of Optical Transport Networks (OTN) and Dense Wavelength Division Multiplexing (DWDM) is advantageous for optimizing deployment strategies. IP Networking Knowledge (Plus): Knowledge of IP (Internet Protocol) networking is a plus, enhancing the deployment and optimization of end-to-end network solutions. Large Project Delivery Experience: Proven experience in managing large-scale projects, meeting deadlines, and fulfilling business objectives. Project Management Expertise: Expertise in project management methodologies, resource allocation, risk management, and maintaining timelines. Customer/Business Escalation Management: Ability to handle customer and business escalations effectively, ensuring quick resolution and maintaining strong relationships with all stakeholders. Mission-Critical Project Handling: Experience managing high-priority, mission-critical projects with precision, ensuring successful execution and delivery. End-to-End Bulk Enterprise Deployment: Lead and manage the deployment of bulk enterprise fiber networks, ensuring seamless project delivery from inception through to completion. Additional Requirements: Client Handling & Field Support: Prior experience in client handling and providing field support for network or technology projects is required. Open to Travel: Must be willing and able to travel as necessary for field support, client meetings, and on-site project execution. End-to-End Deployment Experience: Experience in managing the entire lifecycle of large-scale projects, from planning and execution through to delivery and maintenance. Preferred Qualifications: Experience in Network Operations or Client Handling: Background in network operations , client handling , or field support is preferred. Knowledge of Fiber Network Deployment (FTTH): Knowledge of fibre network deployment, including FTTH , is a plus but not mandatory. Project Management Certification: Certifications such as PMP , PRINCE2 , or equivalent are desirable. Interested candidates share resume on : a_Kiran.Singh1@airtel.com
