Lead - Wireless Assurance

Job Description

Role & responsibilities Responsible for KPI delivery as per target & action for continues improvement. Responsible for identification of improvement areas for the circle & define corrective actions. Responsible for quality of fault repair /workmanship in the circle. Responsible for continuous improvement in customer experience. Optimum use of resources with planned productivity. Responsible for timely material availability and consumption booking. Work closely with all stakeholders to ensure smooth operations. Recommend process improvement to enhance customer experience. Co-ordinate with partner to ensure timely support to field team. Escalation handling for internal & external customers. Reduction of Customer Interaction, SR Rate, SLA & Quality of workmanship (Repeat + Reopen). Regular monitoring of fault repair performance, analyze customer faults for corrective actions. Training of field resources. Gate meeting at defined frequency. Field Visits are defined norms. Preferred candidate profile Diploma/B.Tech/BE- Electronics & Communication. In depth knowledge of I-WAN/UBR/FTTH/Wireless. Excellent analytical skills. Innovative. Collaborative Relation Skills. Vendor Management. Good management and leadership skills. Self-Motivated and positive attitude person. Proactive and result oriented. Team Player. Customer interfacing skills. Effective communication/interpersonal skills.