Airport Ground Staff

Job Title:

Airport Ground Staff / Airport Customer Service Agent / Baggage Handler / Check-in Officer (depending on department)

Department:

Ground Operations / Customer Service / Security / Logistics

Reports To:

Airport Duty Manager / Terminal Manager / Supervisor

Job Summary

Airport staff play a vital role in ensuring the smooth, safe, and efficient operation of airport services. They assist passengers during check-in, boarding, and departure processes, handle baggage, coordinate with airlines, and ensure compliance with airport security and safety standards.

Key Responsibilities

Passenger Handling

• Greet passengers and provide assistance at check-in counters, boarding gates, and arrival halls.
  
• Verify travel documents, issue boarding passes, and check baggage.
  
• Assist passengers with special needs (elderly, disabled, or unaccompanied minors).
  
• Provide flight information and address passenger inquiries courteously.
  

Ground Operations

• Coordinate with airline and ground crew for smooth flight turnarounds.
  
• Manage boarding and deplaning procedures efficiently.
  
• Ensure aircraft loading, unloading, and baggage transfer are completed safely and on time.
  

Security & Safety

• Comply with airport and airline safety regulations.
  
• Conduct security checks for passengers, luggage, and cargo.
  
• Report suspicious activity and adhere to emergency procedures.
  

Administrative Tasks

• Maintain accurate passenger and flight data records.
  
• Handle lost and found baggage claims.
  
• Support daily operational reports and shift handovers.
  

Skills & Competencies

• Excellent communication and interpersonal skills.
  
• Customer service orientation and problem-solving ability.
  
• Ability to work under pressure and handle high passenger volumes.
  
• Teamwork, time management, and multitasking skills.
  
• Basic computer literacy (check-in systems, reservation software).
  
• Professional grooming and adherence to uniform standards.
  

Educational Qualifications

• Minimum: High School Diploma or equivalent.
  
• Preferred: Diploma or degree in Aviation, Hospitality, or Tourism.
  
• Language proficiency: English (mandatory); knowledge of other languages is an advantage.
  

Work Environment

• Rotational shifts (morning, evening, night).
  
• Standing and moving for extended periods.
  
• Exposure to varying weather conditions (for outdoor roles).