Airport Ground Staff

Position Title:

Department:

Job Summary:

Airport Ground Staff are responsible for ensuring the smooth and safe operations at the airport. They manage both passenger services and aircraft handling, working at check-in counters, boarding gates, baggage handling areas, and the tarmac. Their goal is to provide excellent customer service, ensure safety, and maintain on-time flight operations.

Key Responsibilities:

Passenger Services:

• Check-in passengers and issue boarding passes
  
• Verify travel documents and baggage weight
  
• Provide flight and boarding information
  
• Assist passengers with special needs (elderly, disabled, unaccompanied minors)
  
• Handle customer queries and complaints calmly and efficiently
  
• Direct passengers through security and boarding processes
  

Ramp and Aircraft Handling:

• Guide aircraft to parking positions using marshalling signals
  
• Load and unload baggage and cargo
  
• Conduct safety and security checks around aircraft
  
• Coordinate with flight crew and cabin crew regarding flight schedules
  
• Operate ground service equipment (baggage trolleys, belt loaders, etc.)
  

Safety & Compliance:

• Follow airport safety and security procedures
  
• Report suspicious activities or hazards immediately
  
• Ensure all operations comply with airline and aviation regulations
  

Skills & Qualifications:

• Education:

  Minimum 10+2 (High School) or Diploma / Graduate in any stream

• Experience:

  Entry-level (02 years) or experienced depending on position

• Languages:

  Proficient in English; knowledge of local/regional languages is a plus

• Skills:

• Excellent communication and interpersonal skills
  
• Good physical stamina and ability to work in shifts
  
• Problem-solving abilities and calm under pressure
  
• Computer literacy (for check-in systems)
  

• Work Schedule:

  Rotational shifts (morning, evening, night)

• Environment:

  High-paced, often outdoor work, exposure to weather conditions