Airlines Process | International Voice

Career Mission

0 - 4 years

1 - 5 Lacs

Gurgaon Haryana India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

Inbound and outbound call handling International Customer Support Voice process expertise Airlines industry knowledge Flight reservations Ticketing

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Customer Service
: Handle inbound and outbound calls to provide assistance with flight bookings, cancellations, itinerary changes, and general inquiries related to airlines.
Flight Reservations
: Assist customers in booking flights, upgrading seats, and confirming details for international travel.
Issue Resolution
: Address customer complaints, resolve issues related to baggage, flight delays, cancellations, and rebookings.
Flight Information
: Provide accurate and timely information regarding flight schedules, check-in procedures, baggage policies, and other airline-related queries.
Ticketing & Refunds
: Assist customers with ticketing queries, cancellations, and processing refunds in accordance with airline policies.
Customer Support
: Offer pre-flight assistance, answer general inquiries, and provide post-flight support for international passengers.
Maintain Records
: Keep accurate records of customer interactions, flight bookings, cancellations, and service requests.
Sales and Upselling
: Promote value-added services such as seat upgrades, extra baggage, or travel insurance during interactions with customers.
Escalation Handling
: Escalate complex issues to the appropriate department or higher management if required.
Adherence to SLAs
: Meet performance targets such as call handling time, first-call resolution, customer satisfaction, and service levels.
Compliance
: Ensure all interactions comply with airline policies, travel regulations, and customer data protection standards.

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