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Airlines Process Associate

2 years

0 Lacs

ahmedabad gujarat india

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

service iata certification communication adaptability

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Customer Contact Centre Agent

Industry:

Aviation / Customer Service

Location:

Ahmedabad, India

Job Type:

Full-time

Minimum Qualification:

High School Qualification (IATA or Airline Basic Tariff certification is a plus)

Experience:

Minimum 2 years in airline reservations, ticketing, airport check-ins, or contact centers

Roles And Responsibilities

  • Respond to customer inquiries via phone, email, and web chat
  • Sell, up-sell, and cross-sell products and services
  • Handle new reservations, ticket modifications, refunds, and fare calculations
  • Ensure customer satisfaction by providing accurate and timely information
  • Escalate complex queries to senior team members as needed

Qualifications & Skills

  • Experience with Amadeus GDS is essential
  • Strong communication skills in English (spoken and written)
  • Ability to manage high call volumes in a fast-paced environment
  • Customer-focused approach with a problem-solving mindset
  • Adaptability to new systems and processes
  • Willingness to work in shifts

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