Airline Ticketing executive

We are a 27 Year old Luxury Travel agency with offices in Delhi and Gurgaon. We are looking for an experienced and detail-oriented Ticketing Executive to manage air ticket bookings for our Gurgaon branch. The ideal candidate should be well-versed in GDS systems (Amadeus/Galileo) international and domestic ticketing processes.

Key Responsibilities:

  •  Handle domestic and international flight bookings for clients, ensuring best fares and routing options.

  •  Use GDS systems (Amadeus, Galileo )for reservations, cancellations, reissuances, and fare quotes.

  •  Process special service requests (SSR) including meal preferences, seat selection, wheelchair assistance, and baggage.

  •  Assist clients with rescheduling, refunds, and cancellations, ensuring minimal disruption and maximum satisfaction.

  •  Ensure accurate issuance of tickets and timely delivery of PNRs and travel documents to clients.

  •  Maintain updated knowledge of airline policies, fare rules, and IATA regulations.

  •  Provide excellent pre- and post-ticketing support with a problem-solving attitude.

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Requirements:

  •  Minimum 2–4 years of ticketing experience, preferably with FIT clients.

  •  Proficiency in at least one GDS system (Amadeus/Galileo)is mandatory.

  •  Knowledge of fare constructions, refunds, reissues, and airline policies.

  •  Strong attention to detail and ability to work under pressure.

  •  Excellent communication skills and a client-first approach.

  •  Familiarity with corporate and leisure travel ticketing preferred.

  •  Graduate or Diploma in Travel & Tourism / IATA Certification is an added advantage.

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Preferred Qualities:

  •  Experience in handling high-end or HNI FIT clients.

  •  Strong organizational skills and time management.

  •  Ability to work independently and collaboratively.