Airline BPO - International Voice Process

As an airline customer service representative, your role involves responding to customer inquiries through phone, email, and web chat. You will be responsible for selling, up-selling, and cross-selling products and services to customers. Additionally, you will handle new reservations, ticket modifications, refunds, and fare calculations. Your main goal is to ensure customer satisfaction by providing accurate and timely information. In case of complex queries, you will escalate them to senior team members. - Experience with Amadeus GDS is essential for this role - Strong communication skills in English, both spoken and written, are required - You should be able to manage high call volumes in a fast-paced environment - A customer-focused approach with a problem-solving mindset is crucial - Adaptability to new systems and processes is expected - You must be willing to work in shifts If there are any additional details about the company present in the job description, please provide them.,