Airline BPO Associate/ Senior Asssociate

As a customer service representative in this Full-time role, your responsibilities will include: - Responding to customer inquiries via phone, email, and web chat - Selling, up-selling, and cross-selling products and services - Handling new reservations, ticket modifications, refunds, and fare calculations - Ensuring customer satisfaction by providing accurate and timely information - Escalating complex queries to senior team members as needed To be successful in this role, you should possess the following qualifications and skills: - Minimum High School Qualification (IATA or Airline Basic Tariff certification is a plus) - Minimum 1 year of experience in airline reservations, ticketing, airport check-ins, or contact centers - Experience with Amadeus GDS is essential - Strong communication skills in English (spoken and written) - Ability to manage high call volumes in a fast-paced environment - Customer-focused approach with a problem-solving mindset - Adaptability to new systems and processes - Willingness to work in shifts,