Air Ticketing Executive Cabin Crew Ground Staff

You will be playing a key role as an Air Ticketing Executive in our team, where your main responsibilities will revolve around managing airline ticket reservations, ensuring accurate issuance, and providing exceptional customer service for our travel packages. This entry-level opportunity is perfect for individuals who are passionate about aviation and looking to establish a career in the travel and tourism industry. Your tasks will include processing airline bookings efficiently using GDS platforms such as Amadeus, Sabre, and Galileo. You will be responsible for issuing and reissuing airline tickets, handling cancellations, and processing refunds in accordance with airline policies. It will be essential for you to provide clients with precise and up-to-date information on flight schedules, fare rules, and travel requirements. Additionally, you will assist customers with booking inquiries, resolve ticketing issues promptly and maintain accurate records of all ticketing transactions. To excel in this role, you should possess a high school diploma or equivalent, with a degree or diploma in travel and tourism being advantageous. An IATA certification in air reservation, ticketing & reporting is required. Basic computer skills, proficiency in Microsoft Office Suite, excellent communication, and customer service abilities are essential. Your attention to detail, accuracy, and willingness to work in a fast-paced environment will be key to your success. Additionally, staying informed on airline fare structures, ticketing procedures, and travel advisories will be part of your responsibilities. Desired Skills and Experience: - Minimum 1-2 years of customer service or support experience, preferably in tech or app-based businesses. - Strong communication skills in English and Hindi (knowledge of additional regional languages is a plus). - Patience, empathy, and problem-solving skills. - Ability to handle multiple queries efficiently in a fast-paced environment. - Basic technical knowledge of mobile apps and social platforms preferred. - Familiarity with CRM tools and customer support software is advantageous. - Flexibility to work in shifts based on business requirements.,