Job
Description
Role Overview: Expedia Group is seeking an Air Operations Specialist to join the Travel Partnerships and Media division. As an Air Operations Specialist, you will play a crucial role in providing operational support for commercial airline partners and internal teams. Your technical expertise and passion for air operation services will be essential in enhancing the experience of travelers and travel partners. Key Responsibilities: - Issue Management: Prioritize and resolve air shopping, pricing, booking, and ticketing issues through thorough investigations and analytical tools to identify root causes and ensure timely resolution. - Troubleshooting: Analyze price changes and review competitive air content/pricing analysis reports. - Cross-functional Collaboration: Collaborate with various teams, including Product Management and Technology, to handle escalations, inquiries, and new initiatives while supporting the rollout of new features and products. - Data Analysis: Research and analyze data trends to enhance customer experience and reduce costs, providing feedback to internal customers through meetings and reports. - Fare and Pricing Management: Integrate new and adjusted fares correctly into booking systems, advise on fare development, and identify pricing discrepancies to maintain accuracy. - Operational Efficiency: Maintain a high level of detail in all tasks, troubleshoot issues effectively, and review competitive pricing to ensure operational efficiency. Qualifications Required: - Experience: Minimum 3 years of experience in air operations, fare management, or a similar role within the travel or airline industry. - Technical Skills: Proficiency in Global Distribution Systems (GDS), fare filing, and pricing technologies. Strong analytical skills and familiarity with data analysis tools. - Communication Skills: Excellent verbal and written communication skills to collaborate with cross-functional teams and present findings to stakeholders. - Problem-Solving Abilities: Strong problem-solving skills to identify and resolve complex issues related to air operations and fare management. - Attention to Detail: High level of attention to detail to ensure accuracy in fare integration and operational processes. - Industry Knowledge: Extensive knowledge of airline fares, optional services, and industry best practices. - Self-Directed Work: Ability to perform effectively in a self-directed work environment, managing multiple tasks and priorities. Note: The job description does not include any additional details about the company. Role Overview: Expedia Group is seeking an Air Operations Specialist to join the Travel Partnerships and Media division. As an Air Operations Specialist, you will play a crucial role in providing operational support for commercial airline partners and internal teams. Your technical expertise and passion for air operation services will be essential in enhancing the experience of travelers and travel partners. Key Responsibilities: - Issue Management: Prioritize and resolve air shopping, pricing, booking, and ticketing issues through thorough investigations and analytical tools to identify root causes and ensure timely resolution. - Troubleshooting: Analyze price changes and review competitive air content/pricing analysis reports. - Cross-functional Collaboration: Collaborate with various teams, including Product Management and Technology, to handle escalations, inquiries, and new initiatives while supporting the rollout of new features and products. - Data Analysis: Research and analyze data trends to enhance customer experience and reduce costs, providing feedback to internal customers through meetings and reports. - Fare and Pricing Management: Integrate new and adjusted fares correctly into booking systems, advise on fare development, and identify pricing discrepancies to maintain accuracy. - Operational Efficiency: Maintain a high level of detail in all tasks, troubleshoot issues effectively, and review competitive pricing to ensure operational efficiency. Qualifications Required: - Experience: Minimum 3 years of experience in air operations, fare management, or a similar role within the travel or airline industry. - Technical Skills: Proficiency in Global Distribution Systems (GDS), fare filing, and pricing technologies. Strong analytical skills and familiarity with data analysis tools. - Communication Skills: Excellent verbal and written communication skills to collaborate with cross-functional teams and present findings to stakeholders. - Problem-Solving Abilities: Strong problem-solving skills to identify and resolve complex issues related to air operations and fare management. - Attention to Detail: High level of attention to detail to ensure accuracy in fare integration and operational processes. - Industry Knowledge: Extensive knowledge of airline fares, optional services, and industry best practices. - Self-Directed Work: Ability to perform effectively in a self-directed wo
