AIML Lead

About

As the AI & ML Lead, you will spearhead the development of our conversational AI system. You will define the technical strategy, lead model design and implementation, and work on large language models (LLMs) to fine-tune, deploy, and optimize human-like conversational agents. This role involves hands-on development, collaboration with cross-functional teams, and leveraging tools such as OpenAI and cloud systems like AWS for scalable AI deployments.

Key Responsibilities

• Lead the design and development of LLM-based AI models
• Integrate voice APIs and platforms (e.g., Twilio, Exotel, ElevenLabs) for seamless call handling and speech workflows.
• Implement Retrieval-Augmented Generation (RAG) to improve response relevance and accuracy
• Deploy and manage AI models on cloud infrastructure (AWS/GCP/Azure)
• Establish MLOps practices, model monitoring, and version control.
• Stay updated on GenAI trends, LLM research, and speech tech advancements

Required Qualifications

• 6+ years of hands-on AI/ML experience, with a strong focus on NLP, LLMs, and conversational AI.
• Proven expertise in fine-tuning and deploying large language models (e.g., GPT, OpenAI models, BERT).
• Strong understanding of ASR, speech recognition, & text-to-speech (TTS)
• Proficiency in Python and ML frameworks like TensorFlow or PyTorch.
• Experience with cloud-based AI deployments (AWS/GCP/Azure).
• Knowledge of RAG techniques, vector databases, and real-time inference pipelines.
• Strong problem-solving skills and experience leading AI/ML teams or projects.