AI/Conversational Agent Specialist

Job Title:

Location:

Experience:

Job Overview:

We are looking for an AI/Conversational Agent Specialist to design, implement, and manage intelligent virtual agents and conversational AI solutions. The candidate will work with cutting-edge Agentic AI platforms and tools to create advanced, automated conversational workflows.

Key Responsibilities:

• Develop, configure, and maintain conversational AI agents using platforms such as Cognigy, Dialogflow, VAPI etc.

• Research and evaluate access to Agentic AI resources, APIs, and relevant integrations.

• Design and implement AI-driven workflows and automations for customer support, lead generation, and internal processes.

• Test, optimize, and monitor AI agent performance, ensuring high accuracy and user satisfaction.

• Collaborate with stakeholders to gather requirements and translate them into AI/agent solutions.

• Stay updated with the latest advancements in conversational AI and agentic AI technologies.

• Provide technical guidance on integration of AI agents with existing systems or third-party platforms.

Required Skills & Qualifications:

• Hands-on experience with tools like Cognigy, Dialogflow, VAPI (or similar conversational AI platforms and tools).

• Strong understanding of AI, NLP (Natural Language Processing), and conversational design principles.

• Knowledge of APIs, webhooks, and integrating AI agents with third-party applications.

• Experience in designing chatbots, voice bots, and other AI-driven agent workflows.

• Strong problem-solving skills and attention to detail.

• Good communication skills to document workflows and interact with stakeholders.

Preferred:

• Prior experience in Agentic AI concepts and implementation.

• Understanding of advanced AI models, prompts, and agent orchestration.

• Familiarity with cloud platforms and deployment of AI solutions.