AI Operations Program Manager

Job Description

Job Summary: As the AI Operations Program Manager, you will be the driving force behind the adoption and optimization of AI across marketing and digital services at Daxko. This role sits at the intersection of automation strategy, AI tooling, and GTM enablement while positioning you as both a builder of scalable systems and a trusted partner to marketing leaders. You will work across content, campaigns, analytics, and operations to uncover automation opportunities, train and manage GPTs, and integrate AI-driven solutions into daily workflows. This is an opportunity for someone who is a systems thinker, hands-on implementer, and who s excited to shape how AI transforms the way Daxko s marketing team operates. Essential Duties/Responsibilities: Partner with CMO organization leaders to identify and prioritize high-impact opportunities for AI-driven automation and workflow optimization. Build, train, and refine GPT-powered assistants to support content creation, campaign execution, data analysis, and internal tools. Design and deploy scalable automation solutions using platforms like Make.com, Zapier, N8N, and Airtable. Manage and monitor a growing roster of AI Employees / Bots to ensure consistent output quality and uptime. Continuously improve workflows for efficiency and performance, documenting systems and processes for scalability. Lead internal onboarding and training efforts to drive adoption of AI tools and promote self-sufficiency across teams. Source, evaluate, and recommend new AI tools that align with marketing needs and drive operational impact. Define and track success metrics (e.g., hours saved, production increases) to demonstrate the business value of AI initiatives. Uphold ethical AI standards and ensure compliance with data privacy regulations and internal governance policies. Strong understanding of marketing and broader GTM functions such as campaigns, content, analytics, marketing technology, and how automation can augment them. Expertise with tools like Make.com, Zapier, Google Sheets, GPTs, ChatGPT cus