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Finastra
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AI & ITSM Solutions Engineer

AI & ITSM Solutions Engineer

Finastra

6 - 11 years

16 - 20 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

career development security compliance automation financial inclusion itsm javascript workflow jira financial services python

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a Senior AI & ITSM Solutions Engineer to design, develop, and integrate advanced IT Service Management (ITSM) solutions with AI-driven capabilities. This role is ideal for a versatile technical professional who can work across multiple platforms, enabling automation, data interfacing, and innovative AI use cases. You will collaborate closely with the ITSM Strategy & Automation Director and the ITSM Business Analyst and other stakeholders to deliver scalable, intelligent service management solutions.

Key Responsibilities

Integration & Development
- Build and maintain integrations between ITSM platforms (e.g., ServiceNow, JIRA) and enterprise systems.
- Develop APIs, scripts, and connectors for seamless data exchange and workflow automation.
AI Enablement
- Implement agentic AI use cases for ITSM processes such as automated ticket routing, predictive analytics, and conversational interfaces.
- Collaborate on AI-driven automation strategies to enhance service delivery.
Solution Implementation
- Translate functional requirements into technical solutions and deliver high-quality implementations.
- Configure and customize ITSM tools to meet business needs.
Collaboration
- Partner with Business Analysts to validate technical feasibility and ensure alignment with requirements.
- Provide technical expertise during workshops and solution design sessions.
Documentation & Compliance
- Maintain detailed documentation for integrations, workflows, and AI implementations.
- Ensure adherence to security, compliance, and governance standards.

Required Skills & Qualifications :6+Yrs

Strong experience with ServiceNow , JIRA , and ITSM platforms.
Proficiency in API development , scripting (JavaScript, Python), and data interfacing.
2+Yrs Experience with AI/ML concepts and practical application in ITSM workflows .
Understanding of ITIL and ITSM best practices.
Ability to work independently and in cross-functional teams.

Preferred Qualifications

Experience with agentic AI frameworks or conversational AI platforms.
Knowledge of cloud environments (Azure, AWS) and integration patterns.
E xposure to DevOps practices and CI/CD pipelines.

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Finastra

Financial Services

Paddington London

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AI & ITSM Solutions Engineer