Customer Relationship Manager Creative Business Solutions

3.0 - 7.0 years

0 - 0 Lacs

rajkot, gujarat

On-site

As a Customer Service Manager, your primary responsibility will be to ensure outstanding customer satisfaction by maintaining strong working relationships. You will guide and lead team members to deliver products/services that meet or exceed customer requirements. Handling client issues throughout the implementation life cycle in a timely and accurate fashion will be crucial. You will be responsible for managing and training resources to ensure quality and consistency of service to customers. Scheduling and conducting status meetings with appropriate development resources and customers, as well as providing proper refunds and compensation to customers on time, will be part of your daily tasks. Additionally, you will assist the sales team in business acquisitions, planning, retention, and management. Maintaining complete and accurate customer correspondence data, assisting in making major business decisions, and developing and updating client-related reports will also be important aspects of your role. Managing client relationships to build a reputation for excellent service and generate repeat business will be key to your success. You will negotiate and manage agreements through the business contract process. This full-time position is located in Rajkot and requires 3 to 5 years of experience in Service & Customer Care. A graduate in any stream with excellent communication and interpersonal skills will be a perfect fit for this role. The salary range for this position is between 2 to 3 L per annum, with one post available. If you are passionate about delivering exceptional customer service, building strong client relationships, and contributing to business growth, we encourage you to apply for this exciting opportunity.,

Posted 1 day ago

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