AGM / AVP - FAO Delivery leader

You will be responsible for overseeing the daily business and administrative operations, as well as improving operating procedures for optimal efficiency. Your role will involve assessing and enhancing the efficiency of internal and external operational processes, while leading and motivating staff to achieve organizational objectives. Additionally, you will be overseeing the recruitment process to attract the best candidates and reduce employee turnover. Mentoring and inspiring employees to align with the vision of management will also be a key aspect of your responsibilities. Your duties will include establishing policies that improve and promote the company's vision and culture, as well as evaluating company performance and recommending strategies to enhance results. Collaboration with management and other stakeholders to raise capital and implement business-expanding strategies will also be part of your role. To be successful in this position, you should have at least 15 years of experience driving and leading large operations in Finance and accounts in BPO/KPO or GSS. Experience in leading teams of a minimum of 500+ Full-Time Equivalents (FTEs) across PTP, OTC, RTR with Black Line tool experience is preferred. You should possess hands-on Finance transformation experience and hold a Bachelor's degree in Business Administration or an industry-relevant equivalent. Proven experience in a senior executive role, along with an in-depth understanding of the industry and the workings of different company departments including finance, recruitment, and human resources, will be essential. Excellent leadership and organizational skills, knowledge of accounting, financial analysis, and data analysis, as well as outstanding written and oral communication skills are required. Strong abilities in strategic planning, business development, budgeting, and finance are also necessary for this role. Key Skills: - FINANCE - FINANCE & ACCOUNTS - FINANCE ACCOUNTING - BUDGETING - FORECASTING - MIS - FINANCE AUTOMATION - FINANCE SHARED SERVICES Required Education: - B.Com - Chartered Accountancy - MBA FINANCE - M.Com Industry Type: ITES/BPO/KPO Employment Type: Full Time, Permanent Job Code: GO/JC/433/2025 Recruiter Name: Hemalatha,