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Capgemini
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Agile Project Manager

Agile Project Manager

Capgemini

13 - 17 years

0 Lacs

haryana

Posted:2 days ago| Platform: Shine logo

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Skills Required

service management client relationship management service delivery contract management continuous improvement cost reduction new business development service level agreements

Work Mode

On-site

Job Type

Full Time

Job Description

As a Senior Service Delivery Manager, you will be responsible for the quality provision of service to clients. Your role will involve managing and reporting on the service delivery, overseeing day-to-day operations to meet contractual commitments, and proactively managing the relationship with clients to ensure a high level of satisfaction. Key Responsibilities: - Ensure that contractual commitments are met on a day-to-day basis - Manage and report on the quality provision of service - Proactively engage with clients to maintain a high level of satisfaction - Collaborate with internal teams to plan client relationship strategies focusing on cost reduction, service improvement, and new business opportunities Qualifications Required: - Bachelor's degree in a related field - Proven experience in service delivery management - Strong communication and interpersonal skills - Ability to manage client relationships effectively - Knowledge of contract management and service level agreements If there are any additional details about the company in the job description, please provide them.,

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Agile Project Manager