Agency Manager

Job Role

To ensure collection targets defined and set are met by the Agency Handling Agency - on allocated pool of delinquent portfolio.Ensuring compliance by agency on Mobile App update.Ensuring proper tracking of E-receipts and Money deposition by the Agency.Facilitating - route planning and data analysis for Optimizing productivity of Field resources.Planning milestones and driving the Agency towards achieving the targets.I card management - Mob App related issues, Allocation and Billing Tracking.Ensuring 100% visits on allocated cases and trail updates on Mobile App.To highlight any fraud cases to FCU in time.

Key Responsibilities

Managing the Agencies Effectively.Ensuring compliance on process and audit front.To ensure agency billing is closed on time.To ensure allocation visits as well as collection deposition is done as per the process laid down.To manage the portfolio by lowering the delinquency and increasing collections by staying within the costs.