Agami Tech - Presales Specialist - CRM Platforms

Description

Key Responsibilities

Client Engagement & Solution Design:

• Collaborate with sales and product teams to understand customer pain points and design tailored omnichannel communication solutions aligned with business goals.
  

Lead Qualification & Value Articulation

• Partner with sales to qualify opportunities, identify fitment, and articulate value propositions through ROI-driven discussions.
  

Product Demonstrations & Technical Presentations

• Develop and deliver compelling live demos, workshops, and customized presentations that highlight intalk.ios capabilities and differentiation.
  

Proposal & Documentation Management

• Prepare detailed RFP/RFI responses, technical proposals, and solution architecture documentation to support the end-to-end sales cycle.
  

Cross-Functional Collaboration

• Act as the key interface between clients, sales, and engineering teamsensuring proposed solutions are feasible, scalable, and aligned with delivery capabilities.
  

Industry & Technology Intelligence

• Stay abreast of emerging trends in cloud communications, AI-driven CX platforms, and CRM ecosystems to proactively position intalk.io as a market leader.
  

Required Qualifications

• Experience : 13 years in a pre-sales, solution consulting, or technical sales role within SaaS, CRM, or communication technology domains.
• Strong analytical, problem-solving, and consultative skills with the ability to translate technical features into business outcomes.
• Proven ability to deliver persuasive product demonstrations and technical presentations to C-level and enterprise stakeholders.
• Hands-on experience with CRM platforms, customer engagement systems, or CX/Contact Center technologies.
• Excellent verbal and written communication skills with attention to detail in documentation and client interaction.
• Bachelors degree in Computer Science, Information Technology, Engineering, or related discipline (Masters preferred).
• Relevant certifications in Salesforce, Zoho, HubSpot, or Pre-Sales Consulting are advantageous.