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Aftermarket Sales Engineer

3 - 5 years

0 Lacs

Posted:10 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

The roles and responsibilities for after-sales typically include:

  1. Customer Support:

    Addressing customer queries, complaints, and feedback promptly to ensure satisfaction.
  2. Warranty and Service Management:

    Handling warranty claims, repairs, and maintenance services efficiently.
  3. Product Training:

    Providing guidance and training to customers on product usage.
  4. Feedback Collection:

    Gathering customer feedback to improve products and services.
  5. Relationship Management:

    Building strong relationships with customers to encourage loyalty and repeat business.
  6. Technical Support:

    Assisting with technical issues related to the product.
  7. Spare Parts Management:

    Ensuring the availability of spare parts and managing inventory.
  8. Follow-up Services:

    Conducting follow-ups to ensure customer satisfaction post-purchase.
  9. Service Documentation:

    Keeping accurate records of service history and customer interactions.
  10. Sales Support:

    Assisting the sales team with technical expertise and customer insights.

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