The roles and responsibilities for after-sales typically include: Customer Support: Addressing customer queries, complaints, and feedback promptly to ensure satisfaction. Warranty and Service Management: Handling warranty claims, repairs, and maintenance services efficiently. Product Training: Providing guidance and training to customers on product usage. Feedback Collection: Gathering customer feedback to improve products and services. Relationship Management: Building strong relationships with customers to encourage loyalty and repeat business. Technical Support: Assisting with technical issues related to the product. Spare Parts Management: Ensuring the availability of spare parts and managing inventory. Follow-up Services: Conducting follow-ups to ensure customer satisfaction post-purchase. Service Documentation: Keeping accurate records of service history and customer interactions. Sales Support: Assisting the sales team with technical expertise and customer insights.

1 Sales Generation: Identify potential clients, generate leads, and convert them into sales. 2 Client Consultation: Understand customer requirements and recommend suitable product. 3 Product Knowledge: Maintain in-depth knowledge of various models, their features, and applications. 4 Presentations & Demonstrations: Conduct product demonstrations and technical presentations to showcase product benefits. 5 Negotiation & Closing Deals: Negotiate pricing, terms, and conditions to close sales effectively. 6 After-Sales Support: Provide post-sales support, coordinate with service teams, and ensure customer satisfaction. 7 Market Research: Analyse market trends, competitor products, and customer feedback to stay competitive. 8 Reporting: Maintain sales records, prepare reports, and update management on sales performance. 9 Relationship Management: Build and maintain strong relationships with existing and new clients. 10 Compliance: Ensure adherence to company policies, industry regulations, and safety standards.