After Sales Support Manager

Job Description

Job Title: After Sales Support Manager Location: Hyderabad, H.O Job Req. ID: BN-S&M-AM-0061 About Banyan Nation: Banyan Nation is Indias most trusted plastic recycler, recognized for pioneering a circular economy for plastics. Headquartered in Hyderabad, we are a leading player in the FMCG bottle- to-bottle recycling industry. In the last three years alone, we have enabled the manufacturing of over 2 billion sustainable bottles. We believe in ethical sourcing and ensuring that every bottle we recycle is traceable for years. Additionally, our integration of 10000+ informal waste collectors into formal value chains reflects our commitment to social responsibility. Heres our video to know more : https://www.youtube.com/watch?v=AXCjo1iWIL8 Our Top Clients: 1 Hindustan Unilever Limited 2 Shell, HPCL, IOCL 4 Valvoline 5 Reckitt 6 ITC Limited 7 Godrej Position Overview: Provide technical after-sales support for customers using recycled plastics in moulding applications. Ensure optimal product performance and customer satisfaction. Reach out to us to apply: Email: recruitment@banyannation.com Key Responsibilities: Technical Support: Assist customers in blow moulding, injection moulding, and extrusion applications. Troubleshooting: Identify and resolve processing issues at customer sites. Training & Documentation: Conduct training sessions and document technical issues/solutions. Collaboration: Work with Quality & R&D teams to enhance product performance. Sales Support: Assist sales teams in customer trials and product qualifications. Complaint Analysis: Track and analyse customer complaints to find trends and improvements. Travel Requirement: 40-50% travel to customer sites. Additional Responsibilities: Build relationships with moulders/converters and understand their challenges. Promote Banyan grades to moulders/converters. Required Qualifications: Education: B.Tech/B.E. in Plastics Engineering/Polymer Technology or related fields. Experience: 7+ years in plastic processing (blow moulding, injection moulding, extrusion). Strong understanding of polymer properties, processing parameters, and quality control. Excellent problem-solving, analytical, communication, and interpersonal skills. Fluent in English & Hindi, willing to travel frequently. Preferred Qualifications: Experience with recycled plastics and FMCG packaging. Additional regional language skills. Familiarity with CRM systems. Whats Offered: Competitive salary & benefits. Opportunity to work with leading brands. Professional development. Health insurance and dynamic work environment