Advisor (Service, Bodyshop, Technical)

Job Title: Service Advisor

• Greet and assist customers, understanding their vehicle service and repair requirements.
• Prepare accurate job cards and service estimates.
• Coordinate with workshop technicians to ensure timely and quality service delivery.
• Communicate service progress and cost updates to customers.
• Conduct vehicle inspections before and after service.
• Handle customer queries, complaints, and feedback professionally.
• Promote value-added services, maintenance packages, and accessories.
• Ensure documentation accuracy and adherence to company service standards.

Job Title: Bodyshop Advisor

• Greet customers and assess vehicle damage to determine repair requirements.
• Prepare accurate repair estimates, including parts, labor, and paint costs.
• Coordinate with insurance surveyors and manage claim approval processes.
• Create and maintain job cards, ensuring all repair details are documented accurately.
• Communicate repair status, timelines, and cost updates to customers.
• Inspect vehicles post-repair to ensure quality workmanship
• Promote additional services, accessories, and paint protection solutions
• Ensure adherence to safety, environmental, and quality control standards

Job Title: Technical Advisor

• Diagnose complex mechanical, electrical, and electronic faults in vehicles using diagnostic tools and equipment.
• Provide technical guidance and support to technicians for repair and maintenance
• Assist Service Advisors in explaining technical issues and recommended repairs to customers in a clear, non-technical manner.
• Conduct root cause analysis for recurring vehicle issues and suggest corrective actions.
• Ensure all repairs and maintenance work meet manufacturer and company quality standards.
• Maintain detailed technical reports and job documentation for service records.
• Coordinate with OEM technical teams and attend training programs for updates on new vehicle technologies.
• Support warranty claim evaluations with accurate diagnosis and documentation.
• Conduct post-repair inspections to ensure the effectiveness of service work.
• Promote workshop safety standards and ensure compliance with all operational procedures.

Requirements:

• Diploma/Degree in Automobile or Mechanical Engineering.
• Interested or 0-3 years of experience in the automobile industry.
• In-depth knowledge of automotive systems—mechanical, electrical, and electronic.
• Proficiency in diagnostic tools, scanners, and Dealer Management Systems (DMS).
• Strong analytical and troubleshooting skills.
• Excellent communication and customer explanation abilities.
• Ability to train and mentor workshop staff on new technologies and repair techniques.
• Familiarity with warranty policies, service manuals, and manufacturer repair guidelines.

• Locations: Kawardha, Pandariya, Bemetara, Balod, Dallirajhara, Durg

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person