33 Advanced Troubleshooting Jobs - Page 2

As an Analyst at AHEAD, you will be an essential member of the Managed Services team, providing daily system support for desktop hardware, operating systems, and applications. Your responsibilities will include troubleshooting system and end user problems, acting as the primary contact for customers, managing user accounts, and performing limited desktop maintenance. You will research and develop effective solutions in alignment with operational policies and information assurance requirements. Your daily tasks will involve taking client phone calls from the US and other countries, opening Incident or Request tickets, actively monitoring the ticket queue, and triaging and troubleshooting comp...

For more than 40 years, Accelya has been your partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether we partner with IATA on industry-wide initiatives or enable digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in your hands so you can move further, faster. You will be responsible for providing second-line support for complex technical issues escalated from L1 support, including troubleshooting software, hardware, network, and system problems. Additionally, you will investigate and resolve service requests r...

As an Analyst at AHEAD, you will be an integral part of the Managed Services team, providing essential system support for desktop hardware, operating systems, and applications. Your role will involve handling daily tasks such as installation, modifications, troubleshooting system and end-user issues, and serving as the primary point of contact for customers regarding monitoring and job scheduling within the customer environment. You will also be responsible for managing user accounts, performing limited desktop maintenance, conducting research, and developing effective solutions while considering operational policies and information assurance requirements. Your responsibilities will include ...

As a Consultant Helpdesk at our Pune location, with 1-6 years of experience, you will play a crucial role in providing technical support and assistance to users. Your primary responsibilities will include serving as the initial point of contact for users facing hardware, software, and network-related issues, performing basic troubleshooting, documenting user interactions, and escalating complex problems to higher-level support teams when necessary. Your key responsibilities will include identifying and resolving technical difficulties faced by users, troubleshooting common problems like password resets and connectivity issues, accurately documenting user interactions in the ticketing system,...

For more than 40 years, Accelya has been your partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in your hands so you can move further, faster. You will be responsible for: - Providing advanced troubleshooting as second-line support for complex technical issues escalated from L1 support, including troubleshooting software, hardware, network, and system problems. - Investigating and resolving se...

Your Role Day to day you will be acting as the product lead for SAS, Flexera, NDR and Solarwinds while managing a team of Lv1 and 2 analysts. Key Responsibilities: Quality assurance of incidents, service requests and change requests Attainment of SLAs, KPIs and associated reporting Ensure system/application alerts are acknowledged and actioned Appropriate escalation to STO management and leadership Oversight of patching, upgrades and configuration changes Manage high-priority incidents and requests related to file transfers Ensure strict compliance with audit controls and evidence requirements Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and ...

Role & responsibilities Design and Deploy advanced Silver Peak SD-WAN solutions tailored to enterprise-scale environments. Serve as the highest level of escalation for Silver Peak-related incidents and performance issues. Utilize Silver Peak Unity EdgeConnect and Orchestrator for configuration, monitoring, and management. Lead end-to-end SD-WAN implementations , including planning, design, configuration, and post-deployment support. Optimize WAN performance with path conditioning , TCP acceleration , and QoS tuning . Design and support routing protocols, primarily BGP and OSPF , in Silver Peak environments. Implement and maintain traffic prioritization , bandwidth management , and applicatio...

Deliver in-depth, instructor-led training for RHCSA, RHCE to individuals, corporate clients, and teams. Design and develop tailored course materials, including presentations, hands-on labs, and certification preparation guides. Provide practical examples and scenarios to demonstrate the real-world applications of Red Hat technologies. Offer expert guidance in system administration, advanced troubleshooting, and OpenShift deployment. Conduct workshops, boot camps, and certification review sessions for professional development. Mentor students in their preparation for certification exams by providing regular feedback and assessments. Staycurrent with the latest Red Hat technologies, releases, ...