AdTech Technical Support Publisher Onboarding & Support

You are seeking a Technical Solutions Consultant to join the Operations team at Kensaltensi / Alkimi Exchange, a decentralised replacement for legacy programmatic ad exchanges. As a Technical Solutions Consultant, you will play a crucial role in onboarding publishers onto the Alkimi Exchange platform. Your responsibilities will include: - **Onboarding Support:** Collaborate with Publishing Development Consultants to ensure seamless onboarding of publisher clients. - **Technical Point of Contact:** Act as the primary technical liaison for all publisher queries, ensuring prompt issue resolution. - **Troubleshooting & Diagnostics:** Investigate and resolve integration and platform issues, offering technical guidance to internal teams and external partners. - **Cross-functional Collaboration:** Work with Engineering, Product, and Ad Tech Dev teams to convey publisher feedback and advocate for enhancements. - **Documentation & Training:** Develop technical documentation, integration guides, and training resources for publisher onboarding and support. - **Reporting & Insights:** Provide regular reports to the VP of Platform Operations on onboarding progress, technical challenges, and publisher performance metrics. To qualify for this role, you should have: - 4-5 years of experience in technical support, solutions engineering, ad tech, or publisher operations. - Strong knowledge of ad serving technologies, programmatic advertising, and web technologies. - Experience with publisher platforms, ad tags, SDKs, or similar ad tech integrations. - Excellent troubleshooting, communication, and problem-solving skills. - Proficiency in debugging tools, analytics platforms, and project management. Preferred qualifications include a Bachelor's Degree, experience with ad tech platforms, familiarity with industry standards, and basic scripting or query language skills. This position offers you the opportunity to be a key player in the onboarding process of publishers onto the Alkimi Exchange platform, contributing to the mission of restoring the value exchange between advertisers, publishers, and users.,