Admission Executive

Job Title:

Department:

Job Summary:

The Admission Executive is responsible for handling the admission and registration of patients efficiently and courteously. This role involves coordinating with doctors, nursing staff, billing, and insurance departments to ensure a smooth and accurate admission process while maintaining high standards of patient service and data confidentiality.

Key Responsibilities:

1. Patient Admission & Registration

• Greet and assist patients or their relatives courteously at the admission counter.
  
• Register patients accurately in the Hospital Information System (HIS).
  
• Collect and verify necessary documents (ID proof, referral letters, insurance cards, etc.).
  
• Ensure correct entry of patient demographics, consultant details, and admission category (cashless, TPA, corporate, etc.).
  
• Allocate beds as per hospital policy and patient requirements.
  

2. Coordination & Communication

• Coordinate with doctors, nursing staff, and ward in-charges for bed availability and patient movement.
  
• Communicate effectively with the billing, insurance, and medical records departments to ensure smooth admission and discharge processes.
  
• Provide patients and families with relevant admission information, including estimated charges and hospital policies.
  

3. Insurance & Billing Support

• Assist patients in understanding insurance/TPA formalities.
  
• Liaise with TPA/Corporate desk for pre-authorization and documentation.
  
• Update financial details and deposits as per hospital procedures.
  

4. Record Keeping & Documentation

• Maintain proper and accurate records of all admissions and transfers.
  
• Ensure all admission forms are duly signed and filed.
  
• Generate and share daily admission reports with the concerned departments.
  

5. Customer Service & Quality

• Provide excellent customer service to patients and visitors.
  
• Handle patient queries, complaints, and feedback with professionalism and empathy.
  
• Adhere to hospital policies, procedures, and confidentiality standards.
  

Qualifications & Skills:

• Education:

  Graduate in any discipline (preferably BBA, BHM, or equivalent).

• Experience:

  1-3 years of experience in hospital front office/admissions or related healthcare service role.

• Skills Required:

• Excellent communication and interpersonal skills.
  
• Proficiency in MS Office and Hospital Information Systems.
  
• Good understanding of hospital admission and insurance procedures.
  
• Attention to detail and multitasking ability.
  
• Customer-centric attitude and ability to handle stressful situations calmly.